M4 Alerts

WIP

Description

Alerts is located under SECURITY -> Alerts

Alerts functionality is dedicated to taking actions about your system issues which may cause a problem. For example, you may block a User, disable Origination/Termination Point or simply send a notification to a specified Group of Contacts.

Parameters

You are able to follow these parameters:

• ASR – Answer-Seizure Ratio (percent)
• ACD – Average Call Duration (in seconds)
• PDD – Average Post Dial Delay. The time between punching in the last digit of a telephone number and receiving a ring or busy signal (in seconds)
• TTC (Time to Connect)(DURATION-BILLSEC) – Average time between receiving a ring signal and answer to the call (in seconds)
• BILLSEC – Sum of calls bilsec (in seconds)
• TOTAL CALLS – Sum of all calls.
• ANSWERED CALLS – Sum of answered calls.
• NOT ANSWERED CALLS – Sum of not answered calls (FAILED, BUSY, NO ANSWER).
• SIMULTANEOUS CALLS – Number of simultaneous calls (only applies to users and providers).
• PRICE SUM – Sum of calls price (only applies to users and providers).
• HGC (ABSOLUTE) – Number of calls terminated with this HGC.
• HGC (PERCENT) – Percentage of calls terminated with this HGC.

And it is possible to make actions for these types of M2 Objects or send notification about it:

Object Types

• Client
  • All
  • One Client (User)
• Termination Points
  • All Termination Points
  • One Termination Point for a specific User
• Origination Points
  • All Origination Points
  • One Origination Point for a specific User
• Destinations
  • One Destination by a prefix.
  • Few Destinations by prefix and % sign. Eg. 93%, 3706% and so on.
• Destinations Groups

Primary and Secondary Object

If the Primary Object is Origination or Termination point, it is possible to select a Secondary Object. Secondary Object's Type can be only Destination or Destination Group. This allows selecting only a specific Destination or Destination Group for a particular Termination/Origination Point.

User to Notify

When the Object Type is a Client you have an option to Notify User(s) by email. An email goes to one of the preset email addresses:

• Usually email is sent to NOC email address.
• If NOC email address is not set, email is sent to Main email address.
• If Main email address is not set, email is sent to Billing email address.
• If Billing email address is not set, email is sent to Rates email address.
• If none of NOC, Main, Billing or Rates email is set, no Alert notification email will be sent.

Settings

General

• Alert Name – name of Alert.
• Primary Object - Primary Object to observe. All alerts must have a Primary Object.
• Object Type – select Object Type to observe for Primary Object.
• Object Name – specify name/prefix of Primary Object (fields depends on selected Object Type)
• Secondary Object - Secondary Object to observe. Only Available if Primary Object's Type is Termination Point or Origination Point. Secondary Object act as Destination/Destination Group filter for Primary Object.
• Object Type – select Object Type to observe for Secondary Object. Available types are Destination and Destination Group.
• Object Name – specify name/prefix of Secondary Object.

• Parameter – choose which parameter should be followed.
• Check last – the time period to check.

NOTE: Object Type, Object Name, Parameter cannot be changed once Alert is created.

• Ignore if Calls (in 1 h) <= – indicate calls sum when system should ignore Alert if calls sum in one hour is less than written (if 0, Alert will not be ignored).
• Ignore if Calls (in 1 h) >= – indicate calls sum when system should ignore Alert if calls sum one hour is more than written (if 0, Alert will not be ignored).
• Group to Notify – select Group of Contacts who should be informed about Alert/clear.
• Notify to User – it is available only when the Alert object type is Client or Origination/Termination Point. Check if you want to notify User on Alert. More information available here.

Alert

• Alert if <= - triggers the alert when observed parameter drops below given value.
• Alert if >= - triggers the alert when observed parameter raises above given value.
• Disable Primary Object - disables the observed primary object when an alert is triggered. NOT available for Destinations and Destination Group type objects.
• Disable TP in Dial Peer - disables the selected Termination Point when an alert is triggered (only available when observing Termination Point object)
• Routing Group - sets the provided Routing Group for the observed object (only available when observing Origination Points)
• Deactivate DP in RG: - deactivates selected Dial Peer in Origination Point's Routing Group (only available when observing Origination Points)
• Notify on Alert via email - sends a notification email when an alert is triggered.
• Notify On Alert via SMS - sends a notification SMS when an alert is triggered.
• SMS Alert Text - SMS text to send when alert is triggered. Active only if Notify On Alert via SMS: set to yes

Clear

• Disable Clear - disables clearing indefinitely. The changes triggered by the alert can be changed by hand.
• Clear on Condition
  • Clear if <= - clears the alert when observed parameter drops below given value.
  • Clear if >= - clears the alert when obsered parameter raises above given value.
• Clear on time basis
  • Clear after - clears the alert after a given period of time. (The period is set once the alert is triggered)
  • Clear on Date - clears the alert on the given date.
• Enable Primary Object - enables the Primary Object once the alert is cleared. Only available if Disable Primary Object is selected in the Alerts section.
• Enable TP in Dial Peer - enables Termination Point to be used again in the corresponding Dial Peer (only available when observing Termination Point object).
• Routing Group - sets the provided Routing Group for the observed object(only available when observing Origination Points)
• Activate DP in RG: - activates Dial Peer in Routing Groug (the one disabled in Activate DP in RG: setting on Alert section). Only available when observing Origination Points.
• Notify on Alert via email - sends a notification email when an alert is cleared.
• Notify On Alert via SMS - sends a notification SMS when an alert is cleared.
• SMS Alert Text - SMS text to send when alert is cleared. Active only if Notify On Alert via SMS: set to tyes