Difference between revisions of "SMS Addon Mass SMS"

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=Description=
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Mass SMS addon lets you send one or more sms to an array of [[SMS_Addon_Mass_SMS#Numbers | numbers]] automatically.  
Mass SMS addon lets you send one or more sms to an array of [[SMS_Addon_Mass_SMS#Numbers | numbers]] automatically.  
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Go to '''ADDONS -> SMS -> Mass SMS''':  
Go to '''ADDONS -> SMS -> Mass SMS''':  
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[[Image:Admin-menu-sms-mass.png]]
[[Image:Admin-menu-sms-mass.png]]
<br><br>
Here you can see the list of campaigns created by the end users. You can see the number of phone numbers imported, actions created, campaign status, profit from campaign and other information.
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[[Image:mass_sms_main_admin.png]]
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You can also check actions by clicking on the action [[Image:Icon-actions.png]] icon and sms being sent by selected campaign.
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[[Image:admin-view-actions.png]]
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[[Image:End user menu.png]]
[[Image:End user menu.png]]
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The main window shows the user's campaigns. Here is more information and available settings that admin/reseller has:
<!--The main window shows the user's campaigns:
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[[Image:ad1.png]]
[[Image:End user menu.png]]
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The user can Activate or Stop the Campaign by clicking the [[Image:icon_play.png]] or [[Image:icon_stop.png]] button near the Campaign's status.
The user can Activate or Stop the Campaign by clicking the [[Image:icon_play.png]] or [[Image:icon_stop.png]] button near the Campaign's status.


A Campaign can only be '''Activated''' if it has free (not-called) numbers AND some Actions.  
A Campaign can only be '''Activated''' if it has free numbers AND some Actions.  


So please, before activating a Campaign, import some Numbers and create Actions.
So please, before activating a Campaign, import some Numbers and create Actions.
'''NOTE:''' Auto Dialer starts in 5 minutes, so when you are starting this add-on, you need to wait 5 minutes before it starts.
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===Campaigns===
===Campaigns===


Auto-Dialer can be found under '''PERSONAL MENU -> Various -> Auto Dialer'''.
[[Image:icon_add.png]] '''Add campaign''' allows you to add a new campaign:
 
[[Image:icon_add.png]] '''Add new campaign''' allows you to add a new campaign:
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[[Image:autodialer1.png]]
[[Image:Mass-sms-add.png]]
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The important fields here are:
The important fields here are:


* '''Start/Stop Times''' – when calls will be made.
* '''Start/Stop Times''' – time when sms will be sent.
* '''Max Retries''' – how many times to retry an unsuccessful call.
* '''Retry Time''' – how many seconds the system should wait to retry the call.
* '''Wait Time''' – how long to wait till the call is answered. This field by default is 10 and cannot be made less. This is done in order to
prevent annoying multiple calls from Auto Dialer to the end user if for example "Wait Time" is configured as 5 seconds.
* '''Device''' – each Campaign should be assigned to a Device in order for MOR to bill the call.
* '''Device''' – each Campaign should be assigned to a Device in order for MOR to bill the call.
* '''CallerID''' - what CallerID to put on calls.
* '''CallerID''' - what CallerID to put on calls.
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Click on [[Image:icon_list.png]] in the '''Numbers''' column to check numbers which will be dialed on campaign:
Click on [[Image:icon_list.png]] in the '''Numbers''' column to check numbers which will be dialed on campaign:
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[[Image:autodialer2.png]]
[[Image:User-main-mass-sms-import-numbers.png]]
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The user can import phone numbers from a TXT file. Numbers should be in correct dialing format and not duplicated.
The user can import phone numbers from a TXT file. Numbers should be in correct dialing format and not duplicated.
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Click [[Image:icon_actions.png]] in the Actions column to access the Campaign's actions:
Click [[Image:icon_actions.png]] in the Actions column to access the Campaign's actions:
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[[Image:autodialer5.png]]
[[Image:User-mass-sms-actions.png]]
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In this window, the user programs the Actions for the Campaign:
In this window, the user programs the Actions for the Campaign:


Types of Actions:
There is currently one type of action for Mass SMS:  
 
* '''SEND SMS''' – the specified sms will be sent to all numbers in the campaign.  
* '''WAIT''' – how many seconds to wait.
* '''PLAY''' – play a file.
* '''IVR''' - send call to IVR. It can be used to connect to a real person and give the callee a greater choice. For example, it is possible to play an advertisement and tell the user to press '1' to talk with a real person about this advertisement or similar.
** NOTE: This action is '''only available for admin and [[Reseller_Pro_Addon|Reseller PRO]], but not for users''' (they can't have their own IVRs).
** NOTE: This action is '''only available for admin and [[Reseller_Pro_Addon|Reseller PRO]], but not for users''' (they can't have their own IVRs).
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Revision as of 07:39, 24 July 2013

Description

Mass SMS addon lets you send one or more sms to an array of numbers automatically. This functionality can be used in telemarketing.

Who can configure and use Mass SMS?

  • Only end users can create Mass SMS campaigns, actions, edit, delete them and import numbers.
  • Admin and reseller can check their users' campaigns and view actions, but cannot edit them.



Configuration

For user to be able to use Mass SMS, he first has to be subscribed to SMS Addon.

After you prepare Providers go to ADDONS –> SMS:

Sms user subscription pash.png

You will reach list of subscribed to SMS service Users:

Sms subscribed users list.png

Here have to subscribe User to SMS Service, just select user from dropdown and press Subscribe. If you want unsubscribe user from SMS Service click Icon delete.png icon. Click on Icon edit.png icon to change Users LCR or Tariff for SMS Service.

Sms user edit.png

Reseller also has to have SMS Addon and SMS permission enabled.

Usage

From Admin/Reseller

Go to ADDONS -> SMS -> Mass SMS:

Admin-menu-sms-mass.png

Here you can see the list of campaigns created by the end users. You can see the number of phone numbers imported, actions created, campaign status, profit from campaign and other information.

Mass sms main admin.png

You can also check actions by clicking on the action File:Icon-actions.png icon and sms being sent by selected campaign.

Admin-view-actions.png

From User

Go to PERSONAL MENU -> SMS -> Mass SMS:

End user menu.png

The main window shows the user's campaigns. Here is more information and available settings that admin/reseller has:

End user menu.png

The user can Activate or Stop the Campaign by clicking the Icon play.png or Icon stop.png button near the Campaign's status.

A Campaign can only be Activated if it has free numbers AND some Actions.

So please, before activating a Campaign, import some Numbers and create Actions.

Campaigns

Icon add.png Add campaign allows you to add a new campaign:

Mass-sms-add.png

The important fields here are:

  • Start/Stop Times – time when sms will be sent.
  • Device – each Campaign should be assigned to a Device in order for MOR to bill the call.
  • CallerID - what CallerID to put on calls.



Numbers

Click on Icon list.png in the Numbers column to check numbers which will be dialed on campaign:

User-main-mass-sms-import-numbers.png

The user can import phone numbers from a TXT file. Numbers should be in correct dialing format and not duplicated.

Example of numbers file: 

442012345678
442087654321
442054987123

In a new Campaign there are no numbers, so click on Icon csv.png Import numbers from file and select the file to upload:

Autodialer3.png

After uploading the file, you will see status of imported numbers:

Autodialer4.png

You can delete all numbers by clicking Icon cross.png Delete all numbers. Also you can export details by clicking Excel.png Export IVR/poll results to CSV


If a number is Completed, it is possible to reactivate it (tell the system to call it again) by clicking the Icon reactivate.png icon near the number.

Actions

Click Icon actions.png in the Actions column to access the Campaign's actions:

User-mass-sms-actions.png

In this window, the user programs the Actions for the Campaign:

There is currently one type of action for Mass SMS:

  • SEND SMS – the specified sms will be sent to all numbers in the campaign.
    • NOTE: This action is only available for admin and Reseller PRO, but not for users (they can't have their own IVRs).



Redial all failed Calls

See also

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