Difference between revisions of "Reseller calls are not working"
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(Created page with 'All calls work, except for Resellers. In CLI such messages are visible: [2011-06-24 11:13:14] WARNING[5256]: app_mor_various.c:60 mor_check_allow_loss_calls: Provider (ID: 4) …') |
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Here you can find most common issues. | |||
== Reseller Addon is not enabled == | |||
All calls work, except for Resellers. | All calls work, except for Resellers. | ||
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Contact Kolmisoft support to fix it. | Contact Kolmisoft support to fix it. | ||
<br><br> | |||
== No rate for destination == | |||
The problems is that the reseller does not have any rates for certain destination, so call is not allowed. | |||
If reseller is using Admin providers, reseller rate is also checked, because reseller is buying traffic | |||
from admin. If no reseller rate is present, call is not allowed. | |||
<br><br> | |||
= See also = | = See also = | ||
* [[I cannot make a call]] | * [[I cannot make a call]] | ||
* [[I have a problem with Calls]] | * [[I have a problem with Calls]] | ||
Latest revision as of 07:47, 14 September 2011
Here you can find most common issues.
Reseller Addon is not enabled
All calls work, except for Resellers.
In CLI such messages are visible:
[2011-06-24 11:13:14] WARNING[5256]: app_mor_various.c:60 mor_check_allow_loss_calls: Provider (ID: 4) skipped, because provider's rate (0.045800) is higher than reseller's rate (0.000000) and admin does not allow loss calls. [2011-06-24 11:13:14] WARNING[5256]: app_mor_various.c:60 mor_check_allow_loss_calls: Provider (ID: 3) skipped, because provider's rate (0.045800) is higher than reseller's rate (0.000000) and admin does not allow loss calls.
This means that Reseller Addon (RS) is not enabled in the Core.
Contact Kolmisoft support to fix it.
No rate for destination
The problems is that the reseller does not have any rates for certain destination, so call is not allowed.
If reseller is using Admin providers, reseller rate is also checked, because reseller is buying traffic
from admin. If no reseller rate is present, call is not allowed.
