Difference between revisions of "Ticket System"
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(New page: Kolmisoft own Client Support System. Written for own needs. Not release yet. We have plans to release it as Open Source GPL. It is not integrated with MOR yet.) |
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Kolmisoft | Kolmisoft Client Support System. | ||
It can be reached at http://support.kolmisoft.com | |||
Access is granted for Kolmisoft clients only. | |||
System capabilities: | |||
* Ticket based problem logging | |||
** Different priorities for tickets | |||
* Multi-level user system | |||
** Admin | |||
** Engineer | |||
** Client | |||
* Email notification | |||
* Stats | |||
* Support plans | |||
<br><br> | |||
=Multiple client accounts= | |||
Login as usual to the support system: | |||
[[File:CRM_login.png]] | |||
Go to contacts and press on '''Add new contact''': | |||
[[File:Crm_contacts.png]] | |||
[[File:Crm_add_new_contact.png]] | |||
Fill in the contact details, check Login Access, fill in the login details, and save them: | |||
[[File:Crm_new_contact_details.png]] | |||
A new account is created: | |||
[[File:Crm_new_contact_created.png]] | |||
Logout out of the system and then log in to the support system as a new contact: | |||
[[File:CRM_login_new_acc.png]] | |||
The page will indicate that a new contact is connected: | |||
[[File:Crm_start_page_new_acc.png]] | |||
Now it is visible which account commented. | |||
[[File:Crm_new_acc_commented.png]] | |||
All company contacts who participated in the ticket will receive email notifications when there are updates to the ticket. | |||
<br><br> | |||
---- | |||
<br><br> | |||
* [[Create new Ticket in Ticket System]] | |||
* [[Write comment to the Ticket]] | |||
Latest revision as of 07:04, 18 April 2024
Kolmisoft Client Support System.
It can be reached at http://support.kolmisoft.com
Access is granted for Kolmisoft clients only.
System capabilities:
- Ticket based problem logging
- Different priorities for tickets
- Multi-level user system
- Admin
- Engineer
- Client
- Email notification
- Stats
- Support plans
Multiple client accounts
Login as usual to the support system:
Go to contacts and press on Add new contact:
Fill in the contact details, check Login Access, fill in the login details, and save them:
A new account is created:
Logout out of the system and then log in to the support system as a new contact:
The page will indicate that a new contact is connected:
Now it is visible which account commented.
All company contacts who participated in the ticket will receive email notifications when there are updates to the ticket.
