Difference between revisions of "I cannot make a call"
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# Check for it's [[Hangupcause Codes | Hangup Cause Code]]. Check the reason why call failed [[Hangupcause Codes | here]]. | # Check for it's [[Hangupcause Codes | Hangup Cause Code]]. Check the reason why call failed [[Hangupcause Codes | here]]. | ||
# Resolve by provided instructions (if any). | # Resolve by provided instructions (if any). | ||
<br> | |||
== If call is missing in '''Last Calls''' == | |||
* Check if [[Asterisk_CLI | Asterisk log]] is present. | |||
* If Asterisk log is missing, make a [[How_to_capture_packets_using_wireshark | sip trace]] to make sure that call is reaching MOR server. | |||
* If sip trace contain information about call, probably something is blocking the call. Try to disable Iptables, Fail2ban, Firewall, etc. | |||
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* [[I can make calls with SIP but not with H323 devices]] | * [[I can make calls with SIP but not with H323 devices]] | ||
* [[I cannot make calls from different connections from same IP]] | * [[I cannot make calls from different connections from same IP]] | ||
* [[Customer cannot make a call over Proxy]] | |||
* [[Provider drops the call]] | * [[Provider drops the call]] | ||
* [[Device with IP Authentication is asked for Username/Password]] | * [[Device with IP Authentication is asked for Username/Password]] | ||
Latest revision as of 13:29, 26 March 2019
FOLLOW THIS: Troubleshooting failed Call
Find the reason why call failed
- Go to STATISTICS - Calls - Last Calls window
- Select current day,
- Order calls by date to show most recent calls at the top
- Find your failed call
- Check for it's Hangup Cause Code. Check the reason why call failed here.
- Resolve by provided instructions (if any).
If call is missing in Last Calls
- Check if Asterisk log is present.
- If Asterisk log is missing, make a sip trace to make sure that call is reaching MOR server.
- If sip trace contain information about call, probably something is blocking the call. Try to disable Iptables, Fail2ban, Firewall, etc.
Other reasons to check
- Do not use Device 101 - it is ONLY for demo purposes
- Make sure SIP ALG is DISABLED on your routers
- Do not use Asterisk 1.4.33.1
- Call ends with message 'Login failed'
- I can call local extensions but not PSTN numbers
- I can make calls with SIP but not with H323 devices
- I cannot make calls from different connections from same IP
- Customer cannot make a call over Proxy
- Provider drops the call
- Device with IP Authentication is asked for Username/Password
- Reseller calls are not working
- Asterisk eats all CPU
