Difference between revisions of "IVR Greeting for DID"
(New page: This manual will show how to add simple Greeting in front of any DID. That means that when caller calls to some DID at first Greeting will be played and then call will be routed to the th...) |
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This manual will show how to add simple Greeting in front of any DID. | This manual will show how to add simple Greeting in front of any DID. | ||
It means that when caller calls to some DID at first Greeting will be played and then call will be routed to the the appropriate action described in DID settings (to Local User, to Calling Card Dial Plan, to ANI/PIN Dial Plan, to Callback Dial Plan, to PBX Function and similar). | |||
As an example we will show how to add Greeting to the ANI/PIN Dial Plan (DP) (but this example is valid for any other DID, not only ANI/PIN DP). | As an example we will show how to add Greeting to the [[Authorization by PIN |ANI/PIN Dial Plan]] (DP) (but this example is valid for any other DID, not only ANI/PIN DP). | ||
We have DID: 1111111111 1which points to ANI/PIN DP. That means when caller dials 1111111111 he goes straight to the [[Authorization by PIN | ANI/PIN Authentication]] DP ([[Dial Plans|Dial Plan]]) where system tries to authenticate caller by ANI and/or PIN. | We have DID: 1111111111 1which points to ANI/PIN DP. That means when caller dials 1111111111 he goes straight to the [[Authorization by PIN |ANI/PIN Authentication]] DP ([[Dial Plans|Dial Plan]]) where system tries to authenticate caller by ANI and/or PIN. | ||
So currently we have: | So currently we have: | ||
Revision as of 10:14, 23 April 2010
This manual will show how to add simple Greeting in front of any DID.
It means that when caller calls to some DID at first Greeting will be played and then call will be routed to the the appropriate action described in DID settings (to Local User, to Calling Card Dial Plan, to ANI/PIN Dial Plan, to Callback Dial Plan, to PBX Function and similar).
As an example we will show how to add Greeting to the ANI/PIN Dial Plan (DP) (but this example is valid for any other DID, not only ANI/PIN DP).
We have DID: 1111111111 1which points to ANI/PIN DP. That means when caller dials 1111111111 he goes straight to the ANI/PIN Authentication DP (Dial Plan) where system tries to authenticate caller by ANI and/or PIN.
So currently we have:
Caller -> DID (1111111111) -> ANI/PIN DP
We want to add some Greeting so user could hear: "Hello, thank you for calling company X":
We need to configure system in the following way:
Caller -> DID (1111111111) -> IVR (Greeting) -> Fake DID -> ANI/PIN DP
Fake DID is used internally and not visible to anybody, it is used ONLY to forward call from IVR (Greeting) to ANI/PIN DP.
