Latest revision as of 07:04, 18 April 2024

Kolmisoft Client Support System.

Access is granted for Kolmisoft clients only.

System capabilities:

Multiple client accounts

Login as usual to the support system:

Go to contacts and press on Add new contact:

Fill in the contact details, check Login Access, fill in the login details, and save them:

A new account is created:

Logout out of the system and then log in to the support system as a new contact:

The page will indicate that a new contact is connected:

Now it is visible which account commented.

All company contacts who participated in the ticket will receive email notifications when there are updates to the ticket.

@@ Line 1: / Line 1: @@
-Kolmisoft own Client Support System.
+Kolmisoft Client Support System.
-Written for own needs.
-Not release yet. We have plans to release it as Open Source GPL. No date is set when exactly.
-It is not integrated with MOR yet.
 It can be reached at http://support.kolmisoft.com
@@ Line 23: / Line 17: @@
 * Support plans
+<br><br>
+=Multiple client accounts=
+Login as usual to the support system:
+[[File:CRM_login.png]]
+Go to contacts and press on '''Add new contact''':
+[[File:Crm_contacts.png]]
+[[File:Crm_add_new_contact.png]]
+Fill in the contact details, check Login Access, fill in the login details, and save them:
+[[File:Crm_new_contact_details.png]]
+A new account is created:
+[[File:Crm_new_contact_created.png]]
+Logout out of the system and then log in to the support system as a new contact:
+[[File:CRM_login_new_acc.png]]
+The page will indicate that a new contact is connected:
+[[File:Crm_start_page_new_acc.png]]
+Now it is visible which account commented.
+[[File:Crm_new_acc_commented.png]]
+All company contacts who participated in the ticket will receive email notifications when there are updates to the ticket.
+<br><br>
 ----
+<br><br>
 * [[Create new Ticket in Ticket System]]
 * [[Write comment to the Ticket]]