Difference between revisions of "I cannot make a call"
From Kolmisoft Wiki
Jump to navigationJump to search
| (7 intermediate revisions by 2 users not shown) | |||
| Line 1: | Line 1: | ||
<big><b>FOLLOW THIS: [[Troubleshooting failed Call]]</b></big> | |||
<br> | |||
== Find the reason why call failed == | |||
# Go to '''STATISTICS - Calls - Last Calls''' window | |||
# Select current day, | |||
# Order calls by date to show most recent calls at the top | |||
# Find your failed call | |||
# Check for it's [[Hangupcause Codes | Hangup Cause Code]]. Check the reason why call failed [[Hangupcause Codes | here]]. | |||
# Resolve by provided instructions (if any). | |||
<br> | |||
== If call is missing in '''Last Calls''' == | |||
* Check if [[Asterisk_CLI | Asterisk log]] is present. | |||
* If Asterisk log is missing, make a [[How_to_capture_packets_using_wireshark | sip trace]] to make sure that call is reaching MOR server. | |||
* If sip trace contain information about call, probably something is blocking the call. Try to disable Iptables, Fail2ban, Firewall, etc. | |||
<br> | |||
== Other reasons to check == | |||
* Do not use Device 101 - it is ONLY for demo purposes | * Do not use Device 101 - it is ONLY for demo purposes | ||
* Make sure [http://www.voip-info.org/wiki/view/Routers+SIP+ALG SIP ALG is DISABLED on your routers] | * Make sure [http://www.voip-info.org/wiki/view/Routers+SIP+ALG SIP ALG is DISABLED on your routers] | ||
* [[Do not use Asterisk 1.4.33.1]] | |||
* [[Call ends with message 'Login failed']] | * [[Call ends with message 'Login failed']] | ||
* [[I can call local extensions but not PSTN numbers]] | * [[I can call local extensions but not PSTN numbers]] | ||
* [[I can make calls with SIP but not with H323 devices]] | * [[I can make calls with SIP but not with H323 devices]] | ||
* [[I cannot make calls from different connections from same IP]] | * [[I cannot make calls from different connections from same IP]] | ||
* [[Customer cannot make a call over Proxy]] | |||
* [[Provider drops the call]] | * [[Provider drops the call]] | ||
* [[Device with IP Authentication is asked for Username/Password]] | |||
* [[Reseller calls are not working]] | |||
* [[Asterisk eats all CPU]] | |||
<br><br> | <br><br> | ||
= See also = | = See also = | ||
* [[I have a problem with Calls]] | * [[I have a problem with Calls]] | ||
* [[SIP Error Codes]] | * [[SIP Error Codes]] | ||
Latest revision as of 13:29, 26 March 2019
FOLLOW THIS: Troubleshooting failed Call
Find the reason why call failed
- Go to STATISTICS - Calls - Last Calls window
- Select current day,
- Order calls by date to show most recent calls at the top
- Find your failed call
- Check for it's Hangup Cause Code. Check the reason why call failed here.
- Resolve by provided instructions (if any).
If call is missing in Last Calls
- Check if Asterisk log is present.
- If Asterisk log is missing, make a sip trace to make sure that call is reaching MOR server.
- If sip trace contain information about call, probably something is blocking the call. Try to disable Iptables, Fail2ban, Firewall, etc.
Other reasons to check
- Do not use Device 101 - it is ONLY for demo purposes
- Make sure SIP ALG is DISABLED on your routers
- Do not use Asterisk 1.4.33.1
- Call ends with message 'Login failed'
- I can call local extensions but not PSTN numbers
- I can make calls with SIP but not with H323 devices
- I cannot make calls from different connections from same IP
- Customer cannot make a call over Proxy
- Provider drops the call
- Device with IP Authentication is asked for Username/Password
- Reseller calls are not working
- Asterisk eats all CPU
