Difference between revisions of "I cannot make a call"
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| Line 22: | Line 22: | ||
* [[Device with IP Authentication is asked for Username/Password]] | * [[Device with IP Authentication is asked for Username/Password]] | ||
* [[Reseller calls are not working]] | * [[Reseller calls are not working]] | ||
* [[Asterisk eats all CPU]] | |||
<br><br> | <br><br> | ||
= See also = | = See also = | ||
* [[I have a problem with Calls]] | * [[I have a problem with Calls]] | ||
* [[SIP Error Codes]] | * [[SIP Error Codes]] | ||
Revision as of 10:27, 25 November 2013
FOLLOW THIS: Troubleshooting failed Call
Find the reason why call failed
- Go to STATISTICS - Calls - Last Calls window
- Select current day,
- Order calls by date to show most recent calls at the top
- Find your failed call
- Check for it's Hangup Cause Code. Check the reason why call failed here.
- Resolve by provided instructions (if any).
Other reasons to check
- Do not use Device 101 - it is ONLY for demo purposes
- Make sure SIP ALG is DISABLED on your routers
- Do not use Asterisk 1.4.33.1
- Call ends with message 'Login failed'
- I can call local extensions but not PSTN numbers
- I can make calls with SIP but not with H323 devices
- I cannot make calls from different connections from same IP
- Provider drops the call
- Device with IP Authentication is asked for Username/Password
- Reseller calls are not working
- Asterisk eats all CPU
