Users

Description

A User is the actual user of the MOR system – the client who dials out or receives calls. The term "User" can represent one person or a whole company. The User is main unit in the system. Most of the settings are associated with "User".

User types

There are several User types in MOR:

• Admin - the main user and owner of the system.
• Reseller - limited admin of the system which has its own users.
• Accountant - limited admin of the system which has some powers of Admin to manage the system.
• User - a simple user of the system.

User list

The user management window is in SETTINGS – Users

In this window, you can check all users with their main details:

and show whether the user logged into GUI or is offline. Do not confuse this with device login to the server. These are different meanings.
- shows calls for this user.
- shows recordings for this user.
- lets you login as this user without entering his password.
- initiates Call Tracing for this user.
– shows device groups – check Device Groups chapter.
- Devices – shows user's devices.
- Manual payment - lets you increase user balance.
- Custom Rates – shows user's Custom Rates.
- shows user's Subscriptions.
- shows user actions log.
- lets you edit user's monitoring settings.
- lets you edit user's settings.
- hides the user (in the Hidden Users list).
- lets you delete the user.

NOTES

• System Admin is the main user and cannot be deleted.
• A User who has calls cannot be deleted – it's against the billing philosophy. All calls made within system should be logged.
• The number of Users is unlimited.

See also

How to create User and Device