Difference between revisions of "I cannot make a call"
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== Find the reason why call failed == | |||
# Go to '''STATISTICS - Calls - Last Calls''' window | |||
# Select current day, | |||
# Order calls by date to show most recent calls at the top | |||
# Find your failed call | |||
# Check for it's [[Hangupcause Codes | Hangup Cause Code]]. Check the reason why call failed [[Hangupcause Codes | here]]. | |||
# Resolve by provided instructions (if any). | |||
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== Other reasons to check == | |||
* Do not use Device 101 - it is ONLY for demo purposes | * Do not use Device 101 - it is ONLY for demo purposes | ||
* Make sure [http://www.voip-info.org/wiki/view/Routers+SIP+ALG SIP ALG is DISABLED on your routers] | * Make sure [http://www.voip-info.org/wiki/view/Routers+SIP+ALG SIP ALG is DISABLED on your routers] | ||
Revision as of 09:57, 30 July 2011
FOLLOW THIS: Troubleshooting failed Call
Find the reason why call failed
- Go to STATISTICS - Calls - Last Calls window
- Select current day,
- Order calls by date to show most recent calls at the top
- Find your failed call
- Check for it's Hangup Cause Code. Check the reason why call failed here.
- Resolve by provided instructions (if any).
Other reasons to check
- Do not use Device 101 - it is ONLY for demo purposes
- Make sure SIP ALG is DISABLED on your routers
- Do not use Asterisk 1.4.33.1
- Call ends with message 'Login failed'
- I can call local extensions but not PSTN numbers
- I can make calls with SIP but not with H323 devices
- I cannot make calls from different connections from same IP
- Provider drops the call
- Device with IP Authentication is asked for Username/Password
- Reseller calls are not working
