Aggregate

Description

Aggregate statistics provide brief information about terminators and originators, ASR, ACD. Only calls routed via Terminators are included. Every call made from every user to every different terminator is in the statistic so there may be the same prefixes repeated if grouping by prefix is not selected.

NOTE: search by Admin is not available because Admin's function to make calls is deprecated.

Usage

Go to STATISTICS –> Calls –> Aggregate



Here you are able to see



ASR will have yellow background if it's value will be between 10% and 20%. Red background if value is between 0% and 10%.

ACD will have yellow background if it's value will be between 2:00 and 3:00. Red background if value is between 0:00 and 2:00.

In search filter you can choose time period, which originator and/or terminator you want to see. Also you can search statistics by Prefix.
Other options lets you choose what information should be shown, it can be grouped by Prefix or Direction.

• From User perspective – lets you see Calls situation for real and from User perspective. It is useful if your LCRs have more than one Provider. If some of Providers in LCR are not reachable for one Call of User you will get few Calls which are recorded in database.
• Use Real Billsec – check this option and instead of Duration of Call, will be shown real Billsec.
• You are able to decide does Customer, Price, Billed Time should be shown for Originator and/or Terminator.
• Destination – shows Prefix or Direction column, depends from, how you are grouping information of Calls.

Available details

• If Destination is checked, the destination countries are shown in statistics sorted by prefix.
• If Orig. is checked, calls are additionally grouped by user.
• If Term. is checked, calls are additionally grouped by terminator.
• If Orig. Price is checked, show additional collum with originator price.
• If Term. Price is checked, show additional collum with terminator price.
• If Orig. Billed time is checked, show additional collum with originator billsec.
• If Term. Billed time is checked, show additional collum with terminator billsec.
• If Destination is checked, show additional collum with Destination name.
• If Use Real Billsec is checked, real billsec instead billsec is shown in Duration column.

• Group by prefix - calls are grouped by prefix.
• Group by direction - calls are grouped by destinations subcode. If Orig. and Term. are unchecked and Group by direction selected, calls are grouped by country.

Finally you are able export results to CSV file.

From Reseller PRO

Simple reseller is not able to view Aggregate statistics. Reseller PRO must have Providers assigned to Terminators.

See also

• Terminators
• Last Calls
• ASR/ACD
• Calling Card aggregate
• Calls Aggregate