Callback setup example

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This example demonstrates all the steps previously outlined to create all three types of Callback.


1. Let's create a Callback User:

Callback example1.png


2. Then a Callback Device:

Callback example2.png


The Device's settings are not important at all – leave everything empty. They will not be used anyway.


3. Callback Tariff:

Callback example3.png


It is worth noting that Callback Tariff can be Retail or Wholesale. In this example, we use the Retail tariff.

Callback example4.png


Here we added a rate only to Lithuania MOB, because we will test it with it. This means we are allowing the user to receive a callback only to the Lithuania MOB number.



4. Assign Callback Tariff to Callback User:

Callback example5.png


5. Calling Card and Authorization by PIN Dial Plans should be created in order to proceed with Callback.

Here we will create three different Dial Plans: one for each of the three different Callback types.

Each Dial Plan should have a DID assigned to it.

Callback example6.png


Here we have three different Dial Plans. Each is for a different type of call:

  • Calling Card Test DP is associated with DID 3703721028. Dialing this DID, we will be able to use our Calling Card.
  • Auth. by ANI DP is associated with DID 3703721027. Dialing this DID system will try to authenticate/authorize the user by his CallerID. If it does not succeed, it will ask for his PIN.
  • Auth. by PIN DP is associated with DID 3703721026. Dialing this DID, the system will ask for a PIN.


In the DIDs section, these Dial Plans look like this:

Callback example7.png


Important! These Dial Plans are active by themselves. That is, dialing the associated DIDs, you will get the service described by these Dial Plans. Callback is not configured yet.


6. Now we will create three Callback Dial Plans to demonstrate each of the three Callback types:

Callback example8.png


Here we created three Callback Dial Plans and associated each of them with a different Calling Card/Auth. by ANI/Auth. by PIN Dial Plan.

Wait Time means how many seconds to wait after the Initiation Call before calling back to the user.

Do not forget to assign Callback Device to Initial Callback device, as shown in the example!


7. Assign DIDs to Callback Dial Plans

Callback example9.png



And in the Dial Plan section, the same information is given in another perspective:

Callback example10.png


In the Assigned DID(s) section you can see the assigned DIDs for Callback Dial Plans.

What does it mean?

Let's review what we have done just now.

  • Callback for PIN line shows us that when the user dials number 37041201026, he will initiate callback. He gets called back and is connected to DID 37037210226, which is Auth. by PIN Dial Plan. Here he will be asked for his PIN. That's Callback with Auth. by PIN.
  • Callback for ANI line shows us that when the user dials number 37041201027, he will initiate callback. He gets called back and is connected to DID 37037210227, which is Auth. by ANI Dial Plan. Here the user's CallerID will be checked, and if it is not recognized he will be asked for his PIN. That's Callback with Auth. by ANI.
  • Callback for CC line shows us that when the user dials number 37041201028, he will initiate callback. He gets called back and is connected to DID 37037210228, which is Calling Card Dial Plan. Here he will be asked for Number/PIN of the Card. That's Callback with Calling Card.


This finishes our example of the various types of Callback and how to set them up.




See also:

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