Custom Rates

Custom Rates are such rates which are different from default user's tariff.

Example: if you have users A and B, and they both have tariff 'GOLD', but customer A has rate to Russia 0.5 and other user has tariff to Spain for 0.6 ('GOLD' rates for these destinations are 0.7 and 0.8), so you just put new values for each customer in their Custom Rates and they will be used instead of default tariff rates. This helps to assign different rates for different customers not creating new tariff for everyone.

Most of the time customers are interested in calling only to few destinations. Nobody needs complete A-Z destinations. So with Custom Rates it is possible to adjust these rates to destinations.

You can reach Custom Rates by pressing yellow coins icon in Users window.

From drop-down list select the Destination Group you want to create Custom Rate and press green plus add icon.

NOTE: Custom Rates are available for users which main Tariff type is Retail.