PhoneBook
Purpose
PhoneBook has several purposes:
- It changes CallerID Name if Caller is recognized from PhoneBook
- Speed Dials are configured in PhoneBook
Definitions
- There’re two types PhoneBooks: Global and Simple
- There’s only 1 Global PhoneBook
- Each user has his own Simple PhoneBook except admin user - he is owner of Global PhoneBook
- Users' Simple PhoneBook has higher priority than Global PhoneBook – e.g. if record is found in Global and in Simple PhoneBook – the record from the Simple PhoneBook will be used
Global PhoneBook
This PhoneBook is managed by System Admin and is applicable to all system Users (e.g. Global).
Good use for it is to create some short numbers for Users to call for Support/Emergency/etc.
Speed Dial feature is explained here.
Simple PhoneBook
Each user has its own Simple PhoneBook which has higher priority than Global PhoneBook. E.g. if records match from Simple PhoneBook with Global PhoneBook - record from Simple PhoneBook will be used. (Again in other words - user can overwrite System Admins PhoneBook record.)
NOTE: Record '22'. It is Global - e.g. created by System Admin. User can use it but he can't manage it.
Speed Dial feature is explained here.
Using CallerID Name overwrite
When call with the number (CallerID Number) which is in PhoneBook calls-in, MOR checks this number and sets CallerID Name to the value from PhoneBook.
It’s visible on phones which support CallerID Name:
