DID Management

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Description

What is a DID?

In short – it is an external number to have incoming calls to your VoIP network reach a particular device. (This is a very simplified explanation that will serve for the moment. For a more extensive explanation, please check here).

VERY IMPORTANT RULE: DIDs in MOR MUST be in E.164 format.

You can reach the DIDs window in SETTINGS –> Billing –> DIDs:

Dids1.png


Here you can see all DIDs and their info.

User/Dial Plan and Device show who will answer when dialing this DID.

Clicking on User or Device brings you to their DID settings. If you click on the Callflow.png icon, you will go to the device's Call Flow window.

Status

Dids2.png

Status is very important. For every just-created DID, the status is Free.

A DID can have several statuses:

  • Free – this status means that the DID is free to be reserved for any user/device. You can also Terminate it.
  • Reserved – the DID is reserved but NOT actually used for a user. "Reserved" is useful at the negotiation stage before signing a contract. When a user decides to sign up, we Activate the DID. We can also make the DID Free.
  • Active – the DID is assigned to a Device and is functional. We can Close it.
  • Closed – the DID is no longer functional, so that all calls going to this DID will get Hangup. One important feature of this state: when a DID is Closed, it will be closed for a set time (the default is 90 days) in case the user changes his mind and decides to use this DID again. This is useful when a user is not paying for services, as we can suspend the DID by using Closed. MOR will make it Free after the Closed period runs out. You can manually make it Free or Terminate this DID.
  • Terminated – the DID is no longer used in MOR. It remains only for historical purposes. You can make it Free if you want.

Settings

If you want to edit a DID's settings, click on the Edit.png icon:

Dids3.png

The above window is for Free DID. You can:

  1. Change Provider and language for this DID. "Language" is for voice prompts in the Asterisk Dial Plan.
  2. Reserve a DID for a user.
  3. Assign to Dial Plan.
  4. Terminate a DID.

When a DID is assigned to a Device (Reserve for User first), you have a few different choices:

Dids4.png

Here you can:

  1. Change provider/language.
  2. Assign DID to a different device (for the same user).
  3. Assign DID to Trunk.
  4. Stop a DID subscription and reserve the DID for 90 days (by default) to this user in case he changes his mind and wants to get the DID back.

When DID is assigned to Dial Plan, the choices are almost identical.

DIDs grace time

This option is available starting from MOR 9.

If call duration is less than Grace Time, it will not be accounted, for example: Grace Time = 3s, call duration <= 3s, then price for the call = 0

Dids grace time.png

See Also


Timeout Digit

This option is available starting from MOR 10

The maximum amount of time permitted between digits when the user is typing in a number. When this timeout expires after the user has started to type in a number, the number will be considered complete, and will be interpreted (sent to the system).

Did edit timeout digit.png

Timeout Response

This option is available starting from MOR 10

The maximum amount of time permitted for user to START entering a number. If the user does not begin typing a number in this amount of time, system will notify that nothing was entered. Once the user begins to type a number, system will wait for Digit Timeout to be reached, and Response Timeout has no effect no more.

Did edit timeout response.png

Add new DID(s)

In the main DIDs window, if you want to add new DID(s), click on Add.png New DID:

Dids5.png

In this window, you can add one DID or series of DIDs. Also, you should select the provider which sold you this DID.

Delete DID

At first, mark it as "not used" (Free). Then terminate it. When you do, you will see Delete.png next to the DID in the main DID window. By clicking on it, you can delete the DID.

Edit a DID's number

It is not possible to edit a DID number. You can only delete an old one and create a new one.

DID bulk management

In the main DIDs window, click Edit.png Bulk Management and you will be able to perform various actions with a series of DIDs:

Dids6.png

Functionality available from MOR 9:

  • Add to user
  • Assign Dial Plan



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