IVR for Calling Cards

Description

This example shows how to add some IVR before Calling Cards.

Usually it is some greeting telling that "Welcome to X Cards, thank you for using our services...."

We need to have Calling Card Dial Plan already created to proceed (check main guide how to do that).

Steps

We need to do following steps:

1. Create Voice
2. Upload Sound file to this voice (e.g. Greeting)
3. Create Time Period (in which our IVR will be active, we will make it active all the time)
4. Create IVR which does following steps:
   1. Waits 2s for call to be established
   2. Changes language/Voice to 'zn' - e.g. Chinese
   3. Plays greeting
   4. Transfers call to Calling Card Dial Plan (through DID)

Logic

Main logic of this example is following:

• User dials into IVR Dial Plan DID (we will use 111 for example)
• DID 111 forwards to IVR Dial Plan
• IVR Dial Plan plays greeting
• Forwards to Calling Card Dial Plan DID (we will use 222 for example)
• DID 222 forwards to Calling Card Dial Plan
• Calling Card Dial Plan executes with normal Calling Card logic

Note: that DID 222 is middle DID used for inner routing. It can be fake. DID 111 should be real so real calls could come to it.

Video

This video demonstrates whole setup process:

<flashow>http://wiki.kolmisoft.com/videos/ivr_for_calling_cards.swf%7Cwidth=800%7Cheight=618</flashow>

See also

• IVR system