DID Management

Description

What is DID?

In short – it is an external number to make incoming calls to your VoIP network reach a particular device. (This is a very simplified explanation that will serve for the moment. For more extensive explanation please check here).

VERY IMPORTANT RULE: DIDs in MOR MUST be in E.164 format.

You can reach the DIDs window in SETTINGS – Billing – DIDs:

Here you can see all DIDs and their info.

User/Dial Plan and Device shows who will answer when dialing this DID.

Clicking on user or device brings you to its settings. If you click on the icon, you will go to the device's Call Flow window.

Status

Status is very important. For every just-created DID, the status is Free.

A DID can have several Statuses:

• Free – this status means that the DID is free to be reserved for any user/device. You can also Terminate it.
• Reserved – the DID is reserved but NOT actually used for a user. "Reserved" is useful at the negotiation stage before signing a contract. When user decides to sign up, then we will Activate this DID. We can also make this DID Free.
• Active – the DID is assigned to some Device and is functional. We can Close it.
• Closed – the DID is no longer functional, so that all calls going to this DID will get Hangup. One important feature of this state: when a DID is Closed, it will be closed for a set time (the default is 90 days) in case the user changes his mind and decides to use this DID again. This is useful when a user is not paying for services, as we can suspend the DID by using Closed. MOR will make it Free after the Closed period runs out. You can manually make it Free or Terminate this DID.
• Terminated – the DID is no longer used in MOR. It's remains just for historical purposes. You can make it Free if you want.

Settings

If you want to edit DIDs' settings, click on icon:

This window is for Free DID. You can:

1. Change Provider and language for this DID. "Language" is for voice prompts in the Asterisk dialplan.
2. Reserve a DID for a user.
3. Assign to Dial Plan.
4. Terminate a DID.

When a DID is assigned to a Device (Reserve for User first), you have little different choices:

Here you can:

1. Change provider/language
2. Assign DID to different device (for same user)
3. Assign DID to Trunk
4. Stop DID subscription and reserve this DID for 90 days (by default) to this user incase he will change his mind and will want to get back this DID

When DID is assigned to Dial Plan choices are almost identical.

Add new DID(s)

In the main DIDs window if you want to add new DID(s) press on New DID:

In this window you can add one DID or series of DIDs. Also you should select provider which sold you this DID.

Delete DID

At first mark it as not used (free). Then terminate it. When you do it – you will see next to DID in main DID window. Pressing on it you can delete DID.

Edit DIDs' number

It is not possible to edit DID number. You can only delete old one and create new one.

DID bulk management

In main DIDs window press Bulk Management and you will be able to do various actions with series of DIDs: