Support
From Kolmisoft Wiki
Revision as of 11:27, 30 October 2009 by Admin (talk | contribs) (→* FULL SERVICE - everything included)
In what order tickets are solved
| Reaction time | Priority | Support Plan | Forum | Support System | IM(Skype/MSN/ICQ) | Phone | FULL SERVICE* | |
| 0-1h | High |  PLATINUM |
 |
|
|
|
|
|
| 0-1h | Medium | PLATINUM |
|
|
|
|
|
|
| 0-1h | Low | PLATINUM |
|
|
|
|
|
|
| 0-3h | High |  GOLD |
|
|
|
|
|
|
| 0-3h | Medium | GOLD |
|
|
|
|
|
|
| 0-3h | Low | GOLD |
|
|
|
|
|
|
| 0-6h | High |  SILVER |
|
|
|
|
|
|
| 0-6h | Medium | SILVER |
|
|
|
|
|
|
| 0-6h | Low | SILVER |
|
|
|
|
|
|
| 0-12h | High |  BRONZE |
|
|
|
|
|
|
| 0-12h | Medium | BRONZE |
|
|
|
|
|
|
| 0-12h | Low | BRONZE |
|
|
|
|
|
|
| - | All | None (with license) | |
|
|
|
|
|
| - | All | FREE | |
|
|
|
|
|
Hours are Working hours, which are from 9.00 - 18.00 GMT+2.
What is not included into GOLD/SILVER/BRONZE support
- Testing customers settings - we only show how to do that yourself.
* FULL SERVICE - everything included - PLATINUM
Dedicated for companies who want to transfer all MOR/ATA/IP Phones configuration, system monitoring and all VoIP related problems to Kolmisoft support team. It is same as to hire full-time employer to work with MOR and VoIP issues.
- iptables firewall configuration is included on MOR server(s), all other kind of firewalls - not included
