Support
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In what order tickets are solved
Reaction time | Priority | Support Plan | [Forum] | Support System | IM(Skype/MSN/ICQ) | Phone | FULL SERVICE* | |
0-2h | High | ![]() |
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0-2h | Medium | ![]() |
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0-2h | Low | ![]() |
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0-6h | High | ![]() |
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0-6h | Medium | ![]() |
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0-6h | Low | ![]() |
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0-12h | High | ![]() |
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0-12h | Medium | ![]() |
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0-12h | Low | ![]() |
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0-24h | High | ![]() |
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0-24h | Medium | ![]() |
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0-24h | Low | ![]() |
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0-48h | High | None (with license) | ![]() |
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0-48h | Medium | None (with license) | ![]() |
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0-48h | Low | None (with license) | ![]() |
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0-48h | High | FREE | ![]() |
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0-48h | Medium | FREE | ![]() |
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0-48h | Low | FREE | ![]() |
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* FULL SERVICE - Dedicated for companies who want to transfer all MOR/ATA/IP Phones configuration, system monitoring and all VoIP related problems to Kolmisoft support team. It is same as to hire full-time employer to work with MOR and VoIP issues.