Alerts

Description

Alerts functionality dedicated to take some actions about issues in your system which may cause a problem. You may block User, disable Provider, change LCR for User or simply send a notification to specified Group of Contacts.

You are able to follow these parameters:

• ASR – Answer-Seizure Ratio.
• ACD – Average Call Duration.
• PDD – Average Post Dial Delay. The time between punching in the last digit of a telephone number and receiving a ring or busy signal.
• TTC (Time to Connect)(DURATION-BILLSEC) – Average time between receiving a ring signal and answer to the call.
• BILLSEC – Sum of calls bilsec.
• TOTAL CALLS – Sum of all calls.
• ANSWERED CALLS – Sum of answered calls.
• NOT ANSWERED CALLS – Sum of not answered calls (FAILED, BUSY, NO ANSWER).

And it is possible to make actions for these types of MOR Objects or send notification about it:

• Users
  • All
  • Postpaid
  • Prepaid
  • One User
• Providers
• Devices
• Destinations
  • One Destination by prefix.
  • Few Destinations by prefix and % sign. Eg. 93%, 3706% and so on.
• Destinations Groups

Usage

Go to ADDONS –> Monitorings –> Alerts



Here you can see list of all created Alerts and their main information like is Alert active? When it was Raised/Cleared last time? What value was at Alert/Clear...



Click on Add new Alert link to create an Alert or click on icon to change settings of existing Alert.



General

• Object Type – select which Object you want to follow.
• Object Name – pecify name/prefix of Object.
• Parameter – choose which parameter should be followed.
• Alert Type – ABS HOUR means that data will be taken from one hour period.
• Ignore if Calls <= – indicate calls sum when system should ignore Alert if calls sum is less than written.
• Ignore if Calls >= – indicate calls sum when system should ignore Alert if calls sum is more than written.
• Group to Notify – select Group of Contacts who should be informed about Alert/clear.

Alert

• Alert if <= – indicate Parameter value when system should rise Alert if value is less than written.
• Alert if >= – indicate Parameter value when system should rise Alert if value is more than written.
• Disable Object – check if you want to disable selected Object on Alert.
• LCR on Alert – select LCR which one should be used after Alert
• Notify On Alert via Email – check if you want that specified Group will receive an email notifications about Alerts.

.

Clear

• Clear if <= – indicate Parameter value when system should Clear Alert if value is less than written.
• Clear if >= – indicate Parameter value when system should Clear Alert if value is more than written.
• Enable Object – check if you want to disable selected Object on Clear.
• LCR on Clear – select LCR which one should be used after Clear.
• Notify On Clear via Email – check if you want that specified Group will receive an email notifications about Clear.

• Comment – additional notes.

See also

• ASR/ACD
• How to resolve long PDD