Custom Rates

Custom Rates are rates that differ from a default user's tariff.

For example: users A and B both have the tariff 'GOLD', but customer A has a rate to Russia of 0.5 and customer B has a tariff to Spain of 0.6. 'GOLD' rates for these destinations are 0.7 and 0.8. Put new values for each customer in their Custom Rates and the new rates will be used instead of the default tariff rates. This makes it possible to assign different rates for different customers, without creating a new tariff for everyone.

Most of the time, customers are only interested in calling a few destinations. Nobody needs complete A-Z destinations. With Custom Rates, it is possible to adjust rates to the relevant destinations.

You can reach Custom Rates by clicking the yellow coins icon in the Users window.

From the drop-down list, select the Destination Group for which you want to create a Custom Rate and click the green Plus Add icon.

NOTE: Custom Rates are available for users whose main Tariff type is Retail.