Can't open GUI

Troubleshooting

• Check for error msg when trying to open GUI
• Check GUI log just after window fails to open.

Error

Forbidden You don't have permission to access /mor/ on this server.

Possible reason: Apache is misconfigured and does not describe MOR page.

Solution not described yet...

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LoadError (Expected /home/mor/app/controllers/callc_controller.rb to define CallcController)

apt-get install libopenssl-ruby

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LoadError (Expected /home/mor/app/controllers/stats_controller.rb to define StatsController)

Execute:

gem install pdf-writer -y --no-rdoc --no-ri 

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NoMethodError (undefined method `in_place_edit_for' for CallcController:Class)

The problem is that overnight Rails 2.0 was released. That ruined MOR running properly.

To fix this you need to execute:

gem install rails -v=1.2.6

then go to /home/mor/config/environment.rb

and add line:

RAILS_GEM_VERSION = '1.2.6'

save and restart apache – it should work.

MOR code will be fixed to be Rails 2.0 compatible.

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FCGI info is shown in text format

If you see something like this:

#!/usr/bin/ruby
#
# You may specify the path to the FastCGI crash log (a log of unhandled
# exceptions which forced the FastCGI instance to exit, great for debugging)
# and the number of requests to process before running garbage collection.
#
# By default, the FastCGI crash log is RAILS_ROOT/log/fastcgi.crash.log
# and the GC period is nil (turned off).  A reasonable number of requests
# could range from 10-100 depending on the memory footprint of your app.
#
# Example:
#   # Default log path, normal GC behavior.
#   RailsFCGIHandler.process!
#
#   # Default log path, 50 requests between GC.
#   RailsFCGIHandler.process! nil, 50
#
#   # Custom log path, normal GC behavior.
#   RailsFCGIHandler.process! '/var/log/myapp_fcgi_crash.log'
#
require File.dirname(__FILE__) + "/../config/environment"
require 'fcgi_handler'
RailsFCGIHandler.process!

That means mod_fcgid is not installed for Apache.

Install mod_fcgid

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Errno::EACCES (Permission denied - /tmp/mor_cf_xxxx or /var/spool/asterisk/outgoing/mor_cf_xxxx)

Bad permissions on /var/spool/asterisk/outgoing/

Fix:

chmod 777 /var/spool/asterisk/outgoing