Difference between revisions of "Dial Local"
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= Description = | = Description = | ||
This function allows to dial local extension. | This function allows one to dial a local extension. | ||
Most often it is used to allow to reach local users dialing DID from outside. | Most often it is used to allow one to reach local users by dialing DID from outside. | ||
* Somebody from outside PSTN dials access DID | * Somebody from outside PSTN dials access DID. | ||
* Enters Local Extension | * Enters Local Extension. | ||
* Local extension rings | * Local extension rings. | ||
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= Configuration = | = Configuration = | ||
Video how to create PBX Function "Dial Local" and assign it to | Video how to create PBX Function "Dial Local" and assign it to a DID: | ||
<flashow>http://wiki.kolmisoft.com/videos/dial_local_pbx_function_setup_to_did.swf|width=600|height=455</flashow> | <flashow>http://wiki.kolmisoft.com/videos/dial_local_pbx_function_setup_to_did.swf|width=600|height=455</flashow> | ||
If you want to play some audio before entering local extension assign such DID to IVR (which plays necessary audio). | If you want to play some audio before entering the local extension, assign such DID to IVR (which plays the necessary audio). | ||
Video how to do | Video on how to do this '''(ALL ACTIONS IN THE FIRST VIDEO MUST ALREADY BE DONE BEFORE STARTING ON THIS VIDEO!)''': | ||
<flashow>http://wiki.kolmisoft.com/videos/dial_local_with_audio_ivr.swf|width=600|height=455</flashow> | <flashow>http://wiki.kolmisoft.com/videos/dial_local_with_audio_ivr.swf|width=600|height=455</flashow> | ||
Now | Now, when DID 22222 is dialed, audio will be played asking for the local extension to be entered. | ||
NOTE: DIDs 11111 and 22222 are just for demo purposes - instead of 22222 use real DID | NOTE: DIDs 11111 and 22222 are just for demo purposes - instead of 22222, use a real DID. You can use Fake DID 11111 if you will not be using it directly. | ||
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<big><big><b>DIDs in example 11111 and 22222 are JUST for DEMO purposes! Use your own correct DIDs!</b></big></big> | <big><big><b>DIDs in example 11111 and 22222 are JUST for DEMO purposes! Use your own correct DIDs!</b></big></big> | ||
For | For this configuration you will need two DIDs. One of them can be fake (11111 in our example), and the other should be real (22222 in our example). | ||
If you do configuration following the instructions in the videos and it fails to work, the first thing to do is to call your primary DID (11111 in our example) and see if you end up in your IVR, where you can enter the local extension. | |||
* If you can - then you made mistake in second video. | * If you can - then you made a mistake in following the second video. | ||
* If you can not - you made mistake in first video (at least). | * If you can not - you made a mistake in following the first video (at least). | ||
Recheck accordingly. Fix. Retest. | Recheck accordingly. Fix. Retest. | ||
The following screenshots are for a quick check on configuration. Change 11111/22222 to your DIDs. | |||
The important parts are marked in red. Check whether you have a similar configuration. | |||
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[[Image:dial_local_check6.png]] | [[Image:dial_local_check6.png]] | ||
In last picture t and i actions | In the last picture, 't' and 'i' actions forward back to IVR, which means that if the user presses anything in IVR, he will be routed back to IVR to retry. | ||
In other words | In other words, the user needs to hear the whole recording before he can start entering the local extension. | ||
= Troubleshooting = | = Troubleshooting = | ||
If all fails, check [[Asterisk CLI]] | If all else fails, check [[Asterisk CLI]] | ||
If you see something like this: | If you see something like this: | ||
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== Everyone is busy/congested at this time (1:0/0/1) | == Everyone is busy/congested at this time (1:0/0/1) | ||
... this means that the device which you dialed (1007 in our example) is offline and cannot be reached. | |||
This is not IVR problem. Make sure device is registered to Asterisk or dial another device. | This is not an IVR problem. Make sure the device is registered to Asterisk, or dial another device. | ||
Revision as of 13:03, 16 May 2010
Description
This function allows one to dial a local extension.
Most often it is used to allow one to reach local users by dialing DID from outside.
- Somebody from outside PSTN dials access DID.
- Enters Local Extension.
- Local extension rings.
Configuration
Video how to create PBX Function "Dial Local" and assign it to a DID:
<flashow>http://wiki.kolmisoft.com/videos/dial_local_pbx_function_setup_to_did.swf%7Cwidth=600%7Cheight=455</flashow>
If you want to play some audio before entering the local extension, assign such DID to IVR (which plays the necessary audio).
Video on how to do this (ALL ACTIONS IN THE FIRST VIDEO MUST ALREADY BE DONE BEFORE STARTING ON THIS VIDEO!):
<flashow>http://wiki.kolmisoft.com/videos/dial_local_with_audio_ivr.swf%7Cwidth=600%7Cheight=455</flashow>
Now, when DID 22222 is dialed, audio will be played asking for the local extension to be entered.
NOTE: DIDs 11111 and 22222 are just for demo purposes - instead of 22222, use a real DID. You can use Fake DID 11111 if you will not be using it directly.
Checking
DIDs in example 11111 and 22222 are JUST for DEMO purposes! Use your own correct DIDs!
For this configuration you will need two DIDs. One of them can be fake (11111 in our example), and the other should be real (22222 in our example).
If you do configuration following the instructions in the videos and it fails to work, the first thing to do is to call your primary DID (11111 in our example) and see if you end up in your IVR, where you can enter the local extension.
- If you can - then you made a mistake in following the second video.
- If you can not - you made a mistake in following the first video (at least).
Recheck accordingly. Fix. Retest.
The following screenshots are for a quick check on configuration. Change 11111/22222 to your DIDs.
The important parts are marked in red. Check whether you have a similar configuration.
In the last picture, 't' and 'i' actions forward back to IVR, which means that if the user presses anything in IVR, he will be routed back to IVR to retry.
In other words, the user needs to hear the whole recording before he can start entering the local extension.
Troubleshooting
If all else fails, check Asterisk CLI
If you see something like this:
-- Executing Dial("Local/*99@mor_local-05df,2", "SIP/1007|60")
[Oct 9 12:54:13] WARNING[5605]: app_dial.c:1196 dial_exec_full: Unable to create channel of type 'SIP' (cause 3 - No route to destination)
== Everyone is busy/congested at this time (1:0/0/1)
... this means that the device which you dialed (1007 in our example) is offline and cannot be reached.
This is not an IVR problem. Make sure the device is registered to Asterisk, or dial another device.
