Difference between revisions of "Support"
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{| border="1" cellpadding="5" cellspacing="0" | {| border="1" cellpadding="5" cellspacing="0" | ||
| '''Reaction time''' || '''Priority''' || '''Support Plan''' || '''Forum'''|| '''[[Ticket System | Support System]]''' || '''Email''' || '''IM(Skype/MSN/ICQ)''' || '''Phone''' || '''FULL SERVICE''' | | '''Reaction time''' || '''Priority''' || '''Support Plan''' || '''Forum'''|| '''[[Ticket System | Support System]]''' || '''Email''' || '''IM(Skype/MSN/ICQ)''' || '''Phone''' || '''FULL SERVICE*''' | ||
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| 0-2h || High || [[Image:icon_platinum_sp.png]] '''PLATINUM''' || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] | | 0-2h || High || [[Image:icon_platinum_sp.png]] '''PLATINUM''' || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] | ||
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* FULL SERVICE - Dedicated for companies who want to transfer all MOR/ATA/IP Phones configuration, system monitoring and all VoIP related problems to Kolmisoft support team. It is same as to hire full-time employer to work with MOR and VoIP issues. | <nowiki>*</nowiki> FULL SERVICE - Dedicated for companies who want to transfer all MOR/ATA/IP Phones configuration, system monitoring and all VoIP related problems to Kolmisoft support team. It is same as to hire full-time employer to work with MOR and VoIP issues. | ||
Revision as of 08:50, 5 October 2009
In what order tickets are solved
| Reaction time | Priority | Support Plan | Forum | Support System | IM(Skype/MSN/ICQ) | Phone | FULL SERVICE* | |
| 0-2h | High |  PLATINUM |
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| 0-2h | Medium | PLATINUM |
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| 0-2h | Low | PLATINUM |
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| 0-6h | High |  GOLD |
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| 0-6h | Medium | GOLD |
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| 0-6h | Low | GOLD |
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| 0-12h | High |  SILVER |
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| 0-12h | Medium | SILVER |
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| 0-12h | Low | SILVER |
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| 0-24h | High |  BRONZE |
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| 0-24h | Medium | BRONZE |
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| 0-24h | Low | BRONZE |
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| 0-48h | High | None (with license) | |
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| 0-48h | Medium | None (with license) | |
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| 0-48h | Low | None (with license) | |
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| 0-48h | High | FREE | |
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| 0-48h | Medium | FREE | |
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| 0-48h | Low | FREE | |
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* FULL SERVICE - Dedicated for companies who want to transfer all MOR/ATA/IP Phones configuration, system monitoring and all VoIP related problems to Kolmisoft support team. It is same as to hire full-time employer to work with MOR and VoIP issues.
