Difference between revisions of "Support"
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| 0-2h || Low || [[Image:icon_platinum_sp.png]] PLATINUM || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] | | 0-2h || Low || [[Image:icon_platinum_sp.png]] PLATINUM || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] | ||
|- | |- | ||
| 0-6h || High || [[Image:icon_gold_sp.png]] GOLD || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || | | 0-6h || High || [[Image:icon_gold_sp.png]] GOLD || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] | ||
|- | |- | ||
| 0-6h || Medium || [[Image:icon_gold_sp.png]] GOLD || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || | | 0-6h || Medium || [[Image:icon_gold_sp.png]] GOLD || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] | ||
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| 0-6h || Low || [[Image:icon_gold_sp.png]] GOLD || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || | | 0-6h || Low || [[Image:icon_gold_sp.png]] GOLD || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] | ||
|- | |- | ||
| 0-12h || High || [[Image:icon_silver_sp.png]] SILVER || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || | | 0-12h || High || [[Image:icon_silver_sp.png]] SILVER || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] | ||
|- | |- | ||
| 0-12h || Medium || [[Image:icon_silver_sp.png]] SILVER || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || | | 0-12h || Medium || [[Image:icon_silver_sp.png]] SILVER || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] | ||
|- | |- | ||
| 0-12h || Low || [[Image:icon_silver_sp.png]] SILVER || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || | | 0-12h || Low || [[Image:icon_silver_sp.png]] SILVER || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] | ||
|- | |- | ||
| 0-24h || High || [[Image:icon_bronze_sp.png]] BRONZE || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || | | 0-24h || High || [[Image:icon_bronze_sp.png]] BRONZE || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||[[Image:icon_cross.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] | ||
|- | |- | ||
| 0-24h || Medium || [[Image:icon_bronze_sp.png]] BRONZE || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || | | 0-24h || Medium || [[Image:icon_bronze_sp.png]] BRONZE || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||[[Image:icon_cross.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] | ||
|- | |- | ||
| 0-24h || Low || [[Image:icon_bronze_sp.png]] BRONZE || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || | | 0-24h || Low || [[Image:icon_bronze_sp.png]] BRONZE || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||[[Image:icon_cross.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] | ||
|- | |- | ||
| 0-48h || High || None (with license) | | 0-48h || High || None (with license) | ||
Revision as of 08:42, 5 October 2009
In what order tickets are solved
| Reaction time | Priority | Plan | Forum | Support System | IM(Skype/MSN/ICQ) | Phone | FULL SERVICE | |
| 0-2h | High |  PLATINUM |
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| 0-2h | Medium | PLATINUM |
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| 0-2h | Low | PLATINUM |
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| 0-6h | High |  GOLD |
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| 0-6h | Medium | GOLD |
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| 0-6h | Low | GOLD |
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| 0-12h | High |  SILVER |
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| 0-12h | Medium | SILVER |
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| 0-12h | Low | SILVER |
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| 0-24h | High |  BRONZE |
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| 0-24h | Medium | BRONZE |
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| 0-24h | Low | BRONZE |
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| 0-48h | High | None (with license) | ||||||
| 0-48h | Medium | None (with license) | ||||||
| 0-48h | Low | None (with license) | ||||||
| 0-48h | High | FREE | ||||||
| 0-48h | Medium | FREE | ||||||
| 0-48h | Low | FREE |
