Hangupcause Codes

MOR application saves hangupcause codes (HGC in MOR terminology) to the database, so it is easy to check what the error was and why the call failed.

These codes can be seen in the Calls window (Hangup Cause column) when selected to show 'All', 'Busy', 'No Answer', 'Failed' or 'Missed' calls.

• Standard hangup codes can be found here.
• ITU-T Q.850 Codes Link2 Link3
• SIP Response Codes

Standard codes

Code	Cause
18	no user responding
20	subscriber absent
34	no circuit/channel available
41	temporary failure
58	Bearer capability not presently available
102	Recovery on timer expiry

SIP Response Codes

Code	Cause
487	Request Terminated by bye or cancel

MOR specific codes

200	MOR can't determine who is calling
201	User is blocked
202	Reseller is blocked
203	No rates for User
204	No suitable providers found
205	MOR PRO not authorized to work on this computer
206	server_id is not set in mor.conf file - this error code is not used anymore
207	Not clear who should receive call
208	MOR can not make more calls
209	Test time exceeded
210	Balance more than 0, but not enough to make call 1s in length
211	Low balance for user or Daily limit is reached
212	Balance too low for more simultaneous calls
213	Low balance for DID owner
214	DID owner's balance is too low to make more simultaneous calls
215	Low balance for reseller
216	Reseller's balance is too low to make more simultaneous calls
217	Callback not initiated because device not found by ANI
218	Reseller does not allow loss calls
219	DID has reached call limit. No more calls allowed to this DID
220	User call limit reached
221	Device call limit reached
222	Resellers call limit reached
223	Providers call limit reached
224	Provider skipped because his rate is higher than user's rate
225	CallerID is banned
226	DID is free
227	Calling Card PIN is not entered
228	Calling Card Destination is not entered
229	DID is reserved
230	Connection returned error code 0 instead of real code
231	Provider unreachable - this error code is not used anymore
232	Callback DID not available
233	Skype Addon Disabled
234	Internal Loop
235	Providers rate higher by percent
236	Callback initiation too early
237	DID User is blocked
238	Provider used its daily call time limit
239	Device used its daily call time limit
240	Provider belongs to the User which makes call (loop)
241	Local Caller canceled the call before call was answered
242	No Rates for Reseller
243	Provider skipped because of CPS limitation
244	Device call aborted because of CPS limitation
245	Provider skipped because of balance limitation
246	Duplicate call hangup
247	Dead Provider skipped
248	Call was terminated because FAS(False Answer Supervision) control detected an issue
249	Partner's call limit reached
250	Partner is blocked
251	Low balance for Partner
252	Partner's balance is too low to make more simultaneous calls
253	Partner does not allow loss calls
254	No Rates for Partner
255	Destination is in blacklist
256	Destination is not in whitelist
257	Calling Card expired
258	Calling Card is not sold yet
259	Calling Card is empty
260	Destination is blocked in User's Tariff
261	Destination is blocked in Provider's Tariff
262	Source number is in blacklist
263	Source number is not in whitelist
264	No Rates for DID Owner
265	Provider skipped because rate margin is lower than allowed
266	Provider skipped because AGI script returned timeout error
267	Provider skipped because AGI script rejected this provider (AGI script status 0)
268	PDD limit reached
269	User's call rate is higher than allowed
270	Reseller's call rate is higher than allowed
271	Partner's call rate is higher than allowed
272	Provider skipped because the CallerID is in a Blacklist
273	Provider skipped because the CallerID is not in a Whitelist
274	No rates for Provider
275	Incorrect DID PIN
276	No Rates for DID Provider
277	CallerID is in Global Blacklist
278	CallerID is not in Global Whitelist
279	Destination number is in Global Blacklist
280	Destination number is not in Global Whitelist
281	Provider skipped because the Destination number is in a Blacklist
282	Provider skipped because the Destination number is not in a Whitelist
283	Source number is in DID blacklist
284	DID is closed
285	Provider used its monthly call time limit
286	Device used its monthly call time limit
287	Low balance for Device
288	Reseller inbound call limit reached

Relation between MOR hangupcause codes and Standard codes

This table describes which standard ISDN code is MOR giving when one or another hangupcause is given.

MOR code	ISDN code	SIP code
208	34	503 Service unavailable
210	34	503 Service unavailable
211	34	503 Service unavailable
212	34	503 Service unavailable
213	34	503 Service unavailable
214	34	503 Service unavailable
215	34	503 Service unavailable
216	34	503 Service unavailable
219	34	503 Service unavailable
220	34	503 Service unavailable
221	34	503 Service unavailable
222	34	503 Service unavailable
223	34	503 Service unavailable
226	1	404 Not found
229	1	404 Not found
233	66	500 Internal server error
All others not listed above and greater than 199 ( >=200 )	21	403 Forbidden

Starting from MOR 12, it is possible to change relation between MOR code and ISDN code. Relation can be defined in mor.conf.

See also

• Hangupcause Sounds
• H323 hangupcause codes
• SIP Error Codes
• Change HGC for a User
• M2 Hangupcause Codes