Difference between revisions of "M4 Calls by Clients Detailed"
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Calls by Clients Detailed allows to check more detailed calls statistics. In this page you can quickly see how calls are distributed by calls disposition (ANSWERED, FAILED, BUSY, NO ANSWER) and also check various charts (by clicking "Duration" and "ACD" you can switch to other bar charts).<br> | Calls by Clients Detailed allows to check more detailed calls statistics. In this page you can quickly see how calls are distributed by calls disposition (ANSWERED, FAILED, BUSY, NO ANSWER) and also check various charts (by clicking "Duration" and "ACD" you can switch to other bar charts).<br> | ||
Below these charts you will find a table with calls gouped by day | Below these charts you will find a table with calls gouped by day and their corresponding data<br><br> | ||
This page can be accessed by going to '''REPORTS''' -> '''Calls by Clients''' -> '''Detailed''' (or by clicking stats icon for specific User in Calls by Clients page) | This page can be accessed by going to '''REPORTS''' -> '''Calls by Clients''' -> '''Detailed''' (or by clicking stats icon for specific User in Calls by Clients page) | ||
Revision as of 13:53, 2 May 2017
Calls by Clients Detailed allows to check more detailed calls statistics. In this page you can quickly see how calls are distributed by calls disposition (ANSWERED, FAILED, BUSY, NO ANSWER) and also check various charts (by clicking "Duration" and "ACD" you can switch to other bar charts).
Below these charts you will find a table with calls gouped by day and their corresponding data
This page can be accessed by going to REPORTS -> Calls by Clients -> Detailed (or by clicking stats icon for specific User in Calls by Clients page)
