Difference between revisions of "Call Routing by priority (Manual LCR)"
From Kolmisoft Wiki
Jump to navigationJump to search
Line 19: | Line 19: | ||
[[Image:lcr_by_priority2.png]] | [[Image:lcr_by_priority2.png]] | ||
<br><br> | <br><br> | ||
<!---This functionality is available from MOR X3 ---> | |||
Now you can use blue arrows to change Providers order: | Now you can use blue arrows to change Providers order: | ||
<br><br> | <br><br> |
Revision as of 16:07, 10 April 2013
Call Routing by priority means that a call is routed by a predetermined order, not by the cheapest price for the destination.
This method of routing is used when it is known that a Provider provides better quality for some destinations, or for some other reason a call should go in some special order.
To set this feature go to SETTINGS –> Billing –> LCR
Press New LCR to create new LCR or click on icon on existing LCR and set the order type of priority in LCR:
Then go to Providers list, like it is marked in picture below
Click on Change Order to change the order of Providers for this LCR:
Now you can use blue arrows to change Providers order:
Assign this LCR to users and route calls manually.