Difference between revisions of "ASR/ACD"
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= ACD – Average Call Duration = | = ACD – Average Call Duration = | ||
The Average Call Duration (ACD) is calculated by taking the sum of billable seconds (billsec) of answered calls and dividing it by the number of these answered calls. | |||
Revision as of 02:12, 30 April 2010
ASR - Answer Seizure Ratio
The ASR is calculated by dividing the number of successfully answered calls by the total number of calls attempted, which are known as "seizures". Since busy signals and other rejections by the called number count as call failures, the calculated ASR value can vary depending on user behavior. (http://www.voip-info.org/wiki/view/ASR)
60-70% is considered a very good ASR in the VoIP world.
ACD – Average Call Duration
The Average Call Duration (ACD) is calculated by taking the sum of billable seconds (billsec) of answered calls and dividing it by the number of these answered calls.
