Difference between revisions of "IVR for Calling Cards"
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== Description == | == Description == | ||
This example shows how to add | This example shows how to add an IVR before Calling Cards. | ||
Usually it is | Usually it is a greeting saying, "Welcome to X Cards, thank you for using our services...." | ||
We need to have Calling Card Dial Plan already created to proceed (check main guide how to do | We need to have Calling Card Dial Plan already created to proceed (check the main guide for how to do this). | ||
== Steps == | == Steps == | ||
We need to | We need to take the following steps: | ||
# Create Voice | # Create Voice. | ||
# Upload Sound file to this | # Upload Sound file to this Voice (e.g. a greeting). | ||
# Create Time Period | # Create a Time Period in which our IVR will be active (we will make it active all the time in this example). | ||
# Create IVR which | # Create the IVR, which involves the following steps: | ||
## Waits 2s for call to be established | ## Waits 2s for call to be established. | ||
## Changes language/Voice to 'zn' - e.g. Chinese | ## Changes language/Voice to 'zn' - e.g. Chinese. | ||
## Plays greeting | ## Plays greeting. | ||
## Transfers call to Calling Card Dial Plan (through DID) | ## Transfers the call to the Calling Card Dial Plan (through DID). | ||
== Logic == | == Logic == | ||
The main logic of this example is the following: | |||
* User dials into IVR Dial Plan DID (we will use 111 for example) | * User dials into IVR Dial Plan DID (we will use 111 for this example). | ||
* DID 111 forwards to IVR Dial Plan | * DID 111 forwards to IVR Dial Plan. | ||
* IVR Dial Plan plays greeting | * IVR Dial Plan plays greeting. | ||
* Forwards to Calling Card Dial Plan DID (we will use 222 for example) | * Forwards to Calling Card Dial Plan DID (we will use 222 for this example). | ||
* DID 222 forwards to Calling Card Dial Plan | * DID 222 forwards to Calling Card Dial Plan. | ||
* Calling Card Dial Plan executes with normal [[Calling Card logic]] | * Calling Card Dial Plan executes with normal [[Calling Card logic]]. | ||
Note | Note that DID 222 is a middle DID used for inner routing. It can be fake. | ||
DID 111 should be real so real calls could come to it. | DID 111 should be real, so real calls could come to it. | ||
Revision as of 10:33, 16 May 2010
Description
This example shows how to add an IVR before Calling Cards.
Usually it is a greeting saying, "Welcome to X Cards, thank you for using our services...."
We need to have Calling Card Dial Plan already created to proceed (check the main guide for how to do this).
Steps
We need to take the following steps:
- Create Voice.
- Upload Sound file to this Voice (e.g. a greeting).
- Create a Time Period in which our IVR will be active (we will make it active all the time in this example).
- Create the IVR, which involves the following steps:
- Waits 2s for call to be established.
- Changes language/Voice to 'zn' - e.g. Chinese.
- Plays greeting.
- Transfers the call to the Calling Card Dial Plan (through DID).
Logic
The main logic of this example is the following:
- User dials into IVR Dial Plan DID (we will use 111 for this example).
- DID 111 forwards to IVR Dial Plan.
- IVR Dial Plan plays greeting.
- Forwards to Calling Card Dial Plan DID (we will use 222 for this example).
- DID 222 forwards to Calling Card Dial Plan.
- Calling Card Dial Plan executes with normal Calling Card logic.
Note that DID 222 is a middle DID used for inner routing. It can be fake. DID 111 should be real, so real calls could come to it.
Video
This video demonstrates whole setup process:
<flashow>http://wiki.kolmisoft.com/videos/ivr_for_calling_cards.swf%7Cwidth=800%7Cheight=618</flashow>
