Difference between revisions of "Support"

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| '''Reaction time''' || '''Priority''' || '''Support Plan''' ||  '''[http://forum.kolmisoft.com Forum]'''|| '''[[Ticket System | Support System]]''' || '''Email''' || '''IM(Skype/MSN/ICQ)''' || '''Phone''' || '''FULL SERVICE*'''
| '''Reaction time''' || '''Priority''' || '''Support Plan''' ||  '''[http://forum.kolmisoft.com Forum]'''|| '''[[Ticket System | Support System]]''' || '''Email''' || '''IM(Skype/MSN/ICQ)''' || '''Phone''' || '''FULL SERVICE*'''
|-  
|-  
| 0-2h || High || [[Image:icon_platinum_sp.png]] '''PLATINUM''' || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]]
| 0-1h || High || [[Image:icon_platinum_sp.png]] '''PLATINUM''' || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]]
|-  
|-  
| 0-2h || Medium || [[Image:icon_platinum_sp.png]] '''PLATINUM''' || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]]
| 0-1h || Medium || [[Image:icon_platinum_sp.png]] '''PLATINUM''' || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]]
|-  
|-  
| 0-2h || Low || [[Image:icon_platinum_sp.png]] '''PLATINUM''' || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]]
| 0-1h || Low || [[Image:icon_platinum_sp.png]] '''PLATINUM''' || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]]
|-  
|-  
| 0-6h || High || [[Image:icon_gold_sp.png]] GOLD || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]]
| 0-3h || High || [[Image:icon_gold_sp.png]] GOLD || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]]
|-  
|-  
| 0-6h || Medium || [[Image:icon_gold_sp.png]] GOLD || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||  [[Image:icon_cross.png]]
| 0-3h || Medium || [[Image:icon_gold_sp.png]] GOLD || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||  [[Image:icon_cross.png]]
|-  
|-  
| 0-6h || Low || [[Image:icon_gold_sp.png]] GOLD || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||  [[Image:icon_cross.png]]
| 0-3h || Low || [[Image:icon_gold_sp.png]] GOLD || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||  [[Image:icon_cross.png]]
|-  
|-  
| 0-12h || High || [[Image:icon_silver_sp.png]] SILVER || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||  [[Image:icon_cross.png]] ||  [[Image:icon_cross.png]]
| 0-6h || High || [[Image:icon_silver_sp.png]] SILVER || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||  [[Image:icon_cross.png]] ||  [[Image:icon_cross.png]]
|-  
|-  
| 0-12h || Medium || [[Image:icon_silver_sp.png]] SILVER || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] ||  [[Image:icon_cross.png]]
| 0-6h || Medium || [[Image:icon_silver_sp.png]] SILVER || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] ||  [[Image:icon_cross.png]]
|-  
|-  
| 0-12h || Low || [[Image:icon_silver_sp.png]] SILVER || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] ||  [[Image:icon_cross.png]]
| 0-6h || Low || [[Image:icon_silver_sp.png]] SILVER || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] ||  [[Image:icon_cross.png]]
|-
|-
| 0-24h || High || [[Image:icon_bronze_sp.png]] BRONZE || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||[[Image:icon_cross.png]] ||  [[Image:icon_cross.png]] || [[Image:icon_cross.png]]
| 0-12h || High || [[Image:icon_bronze_sp.png]] BRONZE || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||[[Image:icon_cross.png]] ||  [[Image:icon_cross.png]] || [[Image:icon_cross.png]]
|-  
|-  
| 0-24h || Medium || [[Image:icon_bronze_sp.png]] BRONZE || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||[[Image:icon_cross.png]] ||  [[Image:icon_cross.png]] || [[Image:icon_cross.png]]
| 0-12h || Medium || [[Image:icon_bronze_sp.png]] BRONZE || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||[[Image:icon_cross.png]] ||  [[Image:icon_cross.png]] || [[Image:icon_cross.png]]
|-  
|-  
| 0-24h || Low || [[Image:icon_bronze_sp.png]] BRONZE || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||[[Image:icon_cross.png]] ||  [[Image:icon_cross.png]] || [[Image:icon_cross.png]]
| 0-12h || Low || [[Image:icon_bronze_sp.png]] BRONZE || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||[[Image:icon_cross.png]] ||  [[Image:icon_cross.png]] || [[Image:icon_cross.png]]
|-  
|-  
| - || All || None (with license) || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] ||[[Image:icon_cross.png]] ||  [[Image:icon_cross.png]] || [[Image:icon_cross.png]]
| - || All || None (with license) || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] ||[[Image:icon_cross.png]] ||  [[Image:icon_cross.png]] || [[Image:icon_cross.png]]

Revision as of 14:45, 7 October 2009

In what order tickets are solved

Reaction time Priority Support Plan Forum Support System Email IM(Skype/MSN/ICQ) Phone FULL SERVICE*
0-1h High Icon platinum sp.png PLATINUM Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png
0-1h Medium Icon platinum sp.png PLATINUM Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png
0-1h Low Icon platinum sp.png PLATINUM Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png
0-3h High Icon gold sp.png GOLD Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png Icon cross.png
0-3h Medium Icon gold sp.png GOLD Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png Icon cross.png
0-3h Low Icon gold sp.png GOLD Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png Icon cross.png
0-6h High Icon silver sp.png SILVER Icon check.png Icon check.png Icon check.png Icon check.png Icon cross.png Icon cross.png
0-6h Medium Icon silver sp.png SILVER Icon check.png Icon check.png Icon check.png Icon check.png Icon cross.png Icon cross.png
0-6h Low Icon silver sp.png SILVER Icon check.png Icon check.png Icon check.png Icon check.png Icon cross.png Icon cross.png
0-12h High Icon bronze sp.png BRONZE Icon check.png Icon check.png Icon check.png Icon cross.png Icon cross.png Icon cross.png
0-12h Medium Icon bronze sp.png BRONZE Icon check.png Icon check.png Icon check.png Icon cross.png Icon cross.png Icon cross.png
0-12h Low Icon bronze sp.png BRONZE Icon check.png Icon check.png Icon check.png Icon cross.png Icon cross.png Icon cross.png
- All None (with license) Icon check.png Icon check.png Icon cross.png Icon cross.png Icon cross.png Icon cross.png
- All FREE Icon check.png Icon cross.png Icon cross.png Icon cross.png Icon cross.png Icon cross.png


* FULL SERVICE - Dedicated for companies who want to transfer all MOR/ATA/IP Phones configuration, system monitoring and all VoIP related problems to Kolmisoft support team. It is same as to hire full-time employer to work with MOR and VoIP issues.

Hours are Working hours, which are from 9.00 - 18.00 GMT+2.