Difference between revisions of "Support"
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| '''Reaction time''' || '''Priority''' || '''Plan''' || '''Forum'''|| '''[[Support System]]''' || '''Email''' || '''IM(Skype/MSN/ICQ)''' || '''Phone''' || '''FULL SERVICE''' | | '''Reaction time''' || '''Priority''' || '''Plan''' || '''Forum'''|| '''[[Ticket System | Support System]]''' || '''Email''' || '''IM(Skype/MSN/ICQ)''' || '''Phone''' || '''FULL SERVICE''' | ||
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| 0-2h || High || [[Image:icon_platinum_sp.png]] PLATINUM || [[Image:icon_check.png]] || || || || || | | 0-2h || High || [[Image:icon_platinum_sp.png]] PLATINUM || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] | ||
|- | |- | ||
| 0-2h || Medium || [[Image:icon_platinum_sp.png]] PLATINUM | | 0-2h || Medium || [[Image:icon_platinum_sp.png]] PLATINUM || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] | ||
|- | |- | ||
| 0-2h || Low || [[Image:icon_platinum_sp.png]] PLATINUM | | 0-2h || Low || [[Image:icon_platinum_sp.png]] PLATINUM || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] | ||
|- | |- | ||
| 0-6h || High || [[Image:icon_gold_sp.png]] GOLD | | 0-6h || High || [[Image:icon_gold_sp.png]] GOLD || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || | ||
|- | |- | ||
| 0-6h || Medium || [[Image:icon_gold_sp.png]] GOLD | | 0-6h || Medium || [[Image:icon_gold_sp.png]] GOLD || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || | ||
|- | |- | ||
| 0-6h || Low || [[Image:icon_gold_sp.png]] GOLD | | 0-6h || Low || [[Image:icon_gold_sp.png]] GOLD || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || | ||
|- | |- | ||
| 0-12h || High || [[Image:icon_silver_sp.png]] SILVER | | 0-12h || High || [[Image:icon_silver_sp.png]] SILVER | ||
Revision as of 08:40, 5 October 2009
In what order tickets are solved
| Reaction time | Priority | Plan | Forum | Support System | IM(Skype/MSN/ICQ) | Phone | FULL SERVICE | |
| 0-2h | High |  PLATINUM |
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| 0-2h | Medium | PLATINUM |
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| 0-2h | Low | PLATINUM |
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| 0-6h | High |  GOLD |
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| 0-6h | Medium | GOLD |
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| 0-6h | Low | GOLD |
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| 0-12h | High |  SILVER
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| 0-12h | Medium | SILVER
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| 0-12h | Low | SILVER
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| 0-24h | High |  BRONZE
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| 0-24h | Medium | BRONZE
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| 0-24h | Low | BRONZE
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| 0-48h | High | None (with license) | ||||||
| 0-48h | Medium | None (with license) | ||||||
| 0-48h | Low | None (with license) | ||||||
| 0-48h | High | FREE | ||||||
| 0-48h | Medium | FREE | ||||||
| 0-48h | Low | FREE |
