Difference between revisions of "ASR/ACD"
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(New page: = ASR - Answer Seizure Ratio = Its calculated by taking the number of successfully answered calls and dividing by the total number of calls attempted (seizures). Since busy signals and ot...) |
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= ASR - Answer Seizure Ratio = | = ASR - Answer Seizure Ratio = | ||
The ASR is calculated by dividing the number of successfully answered calls by the total number of calls attempted | |||
(seizures). Since busy signals and other rejections by the called number count as call failures, the calculated ASR | (seizures). Since busy signals and other rejections by the called number count as call failures, the calculated ASR | ||
value can vary depending on user behavior. (http://www.voip-info.org/wiki/view/ASR) | value can vary depending on user behavior. (http://www.voip-info.org/wiki/view/ASR) | ||
60-70% is considered very good ASR in VoIP world. | 60-70% is considered a very good ASR in the VoIP world. | ||
= ACD – Average Call Duration = | = ACD – Average Call Duration = | ||
It is calculated by taking sum of billsec (billable seconds) of answered calls and dividing by amount of these answered calls. | It is calculated by taking sum of billsec (billable seconds) of answered calls and dividing by amount of these answered calls. | ||
Revision as of 02:09, 30 April 2010
ASR - Answer Seizure Ratio
The ASR is calculated by dividing the number of successfully answered calls by the total number of calls attempted (seizures). Since busy signals and other rejections by the called number count as call failures, the calculated ASR value can vary depending on user behavior. (http://www.voip-info.org/wiki/view/ASR)
60-70% is considered a very good ASR in the VoIP world.
ACD – Average Call Duration
It is calculated by taking sum of billsec (billable seconds) of answered calls and dividing by amount of these answered calls.
