Difference between revisions of "Callback setup example"
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This example | This example demonstrates all the steps previously outlined to create all three types of Callback. | ||
1. Let's create Callback User: | 1. Let's create a Callback User: | ||
[[Image:callback_example1.png]] | [[Image:callback_example1.png]] | ||
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2. Then Callback Device: | 2. Then a Callback Device: | ||
[[Image:callback_example2.png]] | [[Image:callback_example2.png]] | ||
Device's settings are not important at all – leave everything empty. They will not be used anyway. | The Device's settings are not important at all – leave everything empty. They will not be used anyway. | ||
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It is worth | It is worth noting that Callback Tariff can be Retail or Wholesale. In this example, we use the Retail tariff. | ||
[[Image:callback_example4.png]] | [[Image:callback_example4.png]] | ||
Here we added rate only to Lithuania MOB because we will test it with it. | Here we added rate only to Lithuania MOB, because we will test it with it. This means we are allowing the user to receive a callback only to the Lithuania MOB number. | ||
receive callback only to Lithuania MOB number. | |||
| Line 38: | Line 37: | ||
5. Calling Card and | 5. Calling Card and Authorization by PIN Dial Plans should be created in order to proceed with Callback. | ||
Here we will create | Here we will create three different Dial Plans: one for each of the three different Callback types. | ||
Each Dial Plan should have DID assigned to | Each Dial Plan should have DID assigned to it. | ||
[[Image:callback_example6.png]] | [[Image:callback_example6.png]] | ||
Here we have | Here we have three different Dial Plans. Each is for a different type of call: | ||
* '''Calling Card Test DP''' is associated with DID 3703721028. Dialing this DID we will be able to use our Calling Card. | * '''Calling Card Test DP''' is associated with DID 3703721028. Dialing this DID, we will be able to use our Calling Card. | ||
* '''Auth. by ANI DP''' is associated with DID 3703721027. Dialing this DID system will try to authenticate/authorize user by his CallerID. If it does not | * '''Auth. by ANI DP''' is associated with DID 3703721027. Dialing this DID system will try to authenticate/authorize the user by his CallerID. If it does not succeed, it will ask for his PIN. | ||
* '''Auth. by PIN DP''' is associated with DID 3703721026. Dialing this DID system will ask for a PIN. | * '''Auth. by PIN DP''' is associated with DID 3703721026. Dialing this DID, the system will ask for a PIN. | ||
In DIDs section these Dial Plans look like this: | In the DIDs section, these Dial Plans look like this: | ||
[[Image:callback_example7.png]] | [[Image:callback_example7.png]] | ||
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'''Important!''' These Dial Plans are active by themselves. | '''Important!''' These Dial Plans are active by themselves. That is, dialing the associated DIDs, you will get the service described by these Dial Plans. Callback is not configured yet. | ||
6. Now we will create | 6. Now we will create three Callback Dial Plans to demonstrate each of the three Callback types: | ||
[[Image:callback_example8.png]] | [[Image:callback_example8.png]] | ||
Here we created | Here we created three Callback Dial Plans and associated each of them with a different Calling Card/Auth. by ANI/Auth. by PIN Dial Plan. | ||
'''Wait Time''' means how many seconds to wait after Initiation Call before calling back to user. | '''Wait Time''' means how many seconds to wait after the Initiation Call before calling back to the user. | ||
Do not forget to assign '''Callback Device''' to | Do not forget to assign '''Callback Device''' to '''Initial Callback device''', as shown in the example! | ||
| Line 83: | Line 82: | ||
And in Dial Plan section same | And in the Dial Plan section, the same information is given in another perspective: | ||
[[Image:callback_example10.png]] | [[Image:callback_example10.png]] | ||
| Line 89: | Line 88: | ||
In Assigned DID(s) section you can see assigned DIDs for Callback Dial Plans. | In the Assigned DID(s) section you can see the assigned DIDs for Callback Dial Plans. | ||
What does it mean? | What does it mean? | ||
Let's review what we have done just now. | |||
* '''Callback for PIN''' line shows us that when user dials number 37041201026 he will initiate callback. He gets called back and is connected to DID 37037210226 which is Auth. by PIN Dial Plan. Here he will be asked for PIN. That's Callback with Auth. by PIN. | * '''Callback for PIN''' line shows us that when the user dials number 37041201026, he will initiate callback. He gets called back and is connected to DID 37037210226, which is Auth. by PIN Dial Plan. Here he will be asked for his PIN. That's Callback with Auth. by PIN. | ||
* '''Callback for ANI''' line shows us that when user dials number 37041201027 he will initiate callback. He gets called back and is connected to DID 37037210227 which is Auth. by ANI Dial Plan. Here user's CallerID will be checked and if not recognized he will be asked for PIN. That's Callback with Auth. by ANI. | * '''Callback for ANI''' line shows us that when the user dials number 37041201027, he will initiate callback. He gets called back and is connected to DID 37037210227, which is Auth. by ANI Dial Plan. Here the user's CallerID will be checked, and if it is not recognized he will be asked for his PIN. That's Callback with Auth. by ANI. | ||
* '''Callback for CC''' line shows us that when user dials number 37041201028 he will initiate callback. He gets called back and is connected to DID 37037210228 which is Calling Card Dial Plan. Here he will be asked for Number/PIN of the Card. That's Callback with Calling Card. | * '''Callback for CC''' line shows us that when the user dials number 37041201028, he will initiate callback. He gets called back and is connected to DID 37037210228, which is Calling Card Dial Plan. Here he will be asked for Number/PIN of the Card. That's Callback with Calling Card. | ||
This finishes example | This finishes our example of the various types of Callback and how to set them up. | ||
Revision as of 12:44, 16 May 2010
This example demonstrates all the steps previously outlined to create all three types of Callback.
1. Let's create a Callback User:
2. Then a Callback Device:
The Device's settings are not important at all – leave everything empty. They will not be used anyway.
3. Callback Tariff:
It is worth noting that Callback Tariff can be Retail or Wholesale. In this example, we use the Retail tariff.
Here we added rate only to Lithuania MOB, because we will test it with it. This means we are allowing the user to receive a callback only to the Lithuania MOB number.
4. Assign Callback Tariff to Callback User:
5. Calling Card and Authorization by PIN Dial Plans should be created in order to proceed with Callback.
Here we will create three different Dial Plans: one for each of the three different Callback types.
Each Dial Plan should have DID assigned to it.
Here we have three different Dial Plans. Each is for a different type of call:
- Calling Card Test DP is associated with DID 3703721028. Dialing this DID, we will be able to use our Calling Card.
- Auth. by ANI DP is associated with DID 3703721027. Dialing this DID system will try to authenticate/authorize the user by his CallerID. If it does not succeed, it will ask for his PIN.
- Auth. by PIN DP is associated with DID 3703721026. Dialing this DID, the system will ask for a PIN.
In the DIDs section, these Dial Plans look like this:
Important! These Dial Plans are active by themselves. That is, dialing the associated DIDs, you will get the service described by these Dial Plans. Callback is not configured yet.
6. Now we will create three Callback Dial Plans to demonstrate each of the three Callback types:
Here we created three Callback Dial Plans and associated each of them with a different Calling Card/Auth. by ANI/Auth. by PIN Dial Plan.
Wait Time means how many seconds to wait after the Initiation Call before calling back to the user.
Do not forget to assign Callback Device to Initial Callback device, as shown in the example!
7. Assign DIDs to Callback Dial Plans
And in the Dial Plan section, the same information is given in another perspective:
In the Assigned DID(s) section you can see the assigned DIDs for Callback Dial Plans.
What does it mean?
Let's review what we have done just now.
- Callback for PIN line shows us that when the user dials number 37041201026, he will initiate callback. He gets called back and is connected to DID 37037210226, which is Auth. by PIN Dial Plan. Here he will be asked for his PIN. That's Callback with Auth. by PIN.
- Callback for ANI line shows us that when the user dials number 37041201027, he will initiate callback. He gets called back and is connected to DID 37037210227, which is Auth. by ANI Dial Plan. Here the user's CallerID will be checked, and if it is not recognized he will be asked for his PIN. That's Callback with Auth. by ANI.
- Callback for CC line shows us that when the user dials number 37041201028, he will initiate callback. He gets called back and is connected to DID 37037210228, which is Calling Card Dial Plan. Here he will be asked for Number/PIN of the Card. That's Callback with Calling Card.
This finishes our example of the various types of Callback and how to set them up.
See also:
