Difference between revisions of "Can't send email"

From Kolmisoft Wiki
Jump to navigationJump to search
 
(33 intermediate revisions by 3 users not shown)
Line 1: Line 1:
==Can't send email==
This error can appear when trying to send email from Email section or when user registers:
This error can appear when trying to send email from Email section or when user registers:


Line 4: Line 5:
  We've been notified about this issue and we'll take a look at it shortly.
  We've been notified about this issue and we'll take a look at it shortly.


* Try to use Gmail account to check if problem is caused by smtp provider. Example of Gmail account configuration can be found below, on [[Can%27t_send_email#Default_settings | Default settings]].
* [[Check GUI log]]
==Default settings==
* SMTP Server: smtp.gmail.com
* Port: 25
* Login: kolmitest
* Password: kolmitest99
* Batch Size: 50
== Test ==


* [[Check GUI log]]
/usr/local/mor/sendEmail -f 'mortest@gmail.com' -t 'WRITE_YOUR@EMAIL.HERE' -u 'test' -m 'test message' -o tls=auto -s 'smtp.gmail.com' -xu 'kolmitest' -xp 'kolmitest99'


Output should be:


sendEmail[11683]: Email was sent successfully!


==Errors==
==Errors==
Line 35: Line 51:
* <%= login_username %>
* <%= login_username %>
* <%= login_password %>
* <%= login_password %>
* <%= username %>
* <%= first_name %>
* <%= last_name %>
* <%= full_name %>
<br>
===Timeout::Error (execution expired)  /usr/lib/ruby/1.8/timeout.rb:54:in `open'===
Open port 25 to allow SMTP connection.
<br>
===Segfoults and any other crashes===
These mean that mail traffic is passing a transparent proxy server which doesn't understand the 'auth plain' option. Ask your network administrator for more info.
===OpenSSL::SSL::SSLError (unknown protocol)===
No solution yet...
I had this same problem and it turned out that I was using the wrong imap port, as for SSL authentication
you need to use port 993 or 995.
<br>
===ECONNREFUSED===
<br>
===SocketError (getaddrinfo: Name or service not known)===
Execute (on Debian):
apt-get install mime-construct
mime-construct --to "your@mail.com" --subject 'hi there' --string "body"
Go to '''/var/log/exim4/mainlog'''
If you see:
2008-04-14 08:35:06 1JlOMs-0001fU-I4 <= root@GUI.cantv.net U=root P=local S=404
2008-04-14 08:35:12 1JlOMs-0001fU-I4 ** your@mail.com R=dnslookup T=remote_smtp: SMTP error from remote mail server after end of data: host gmail-smtp-in.l.google.com [64.233.185.27]:  550-5.7.1 [190.37.134
.234] The IP you're using to send mail is not authorized\n550-5.7.1 to send email directly to our servers. Please use the SMTP\n550-5.7.1 relay at your service provider instead. Learn  more at\n550 5.7.1 http:
//mail.google.com/support/bin/answer.py?answer=10336 7si13749186wrl.12
... it means you should use your provider's SMTP server to send emails.
<br>
===501 Syntactically invalid HELO argument(s)===
Received:    550 Access denied - Invalid HELO name (See RFC2821 4.1.1.1)
Domain is empty. Enter: localhost.localdomain
<br>
===503 AUTH command used when not advertised===
... no data ...
=== 504 5.5.2 : Sender address rejected: need fully-qualified address ===
More info: [[GUI Error - Sender address rejected]]
===  Connection attempt to mail.something.com:25 failed: IO::Socket::INET: connect: No route to host  ===
There is a problem with connecting to smtp server sometimes. Try to test with the other mail service.


* <%= username%>
=== Authentication to smtp.gmail.com:587 failed ===
* <%= last_name%>
Sometimes it is required to create an App Password in google account to allow send emails from MOR.
* <%= full_name%>
Instructions can be found [https://support.google.com/accounts/answer/185833?hl=en here]

Latest revision as of 13:43, 27 July 2020

Can't send email

This error can appear when trying to send email from Email section or when user registers: 

We're sorry, but something went wrong.
We've been notified about this issue and we'll take a look at it shortly.
  • Try to use Gmail account to check if problem is caused by smtp provider. Example of Gmail account configuration can be found below, on Default settings.
  • Check GUI log


Default settings

  • SMTP Server: smtp.gmail.com
  • Port: 25
  • Login: kolmitest
  • Password: kolmitest99
  • Batch Size: 50

Test

/usr/local/mor/sendEmail -f 'mortest@gmail.com' -t 'WRITE_YOUR@EMAIL.HERE' -u 'test' -m 'test message' -o tls=auto -s 'smtp.gmail.com' -xu 'kolmitest' -xp 'kolmitest99'

Output should be:

sendEmail[11683]: Email was sent successfully!

Errors

Net::SMTPAuthenticationError (535 auth failure)

Net::SMTPAuthenticationError (535 invalid user ID or password)

On both of these errors:

  1. Check your SMTP server details
  2. Try to use another SMTP server
  3. Try default settings:
SMTP Server: smtp.gmail.com 
Domain: localhost.localdomain
Login: kolmitest
Password: kolmitest99

NameError (undefined local variable or method `xxxxxx' for #)

Do not add variables which are not from this list:

  • <%= server_ip %>
  • <%= device_type %>
  • <%= device_username %>
  • <%= device_password %>
  • <%= login_url %>
  • <%= login_username %>
  • <%= login_password %>
  • <%= username %>
  • <%= first_name %>
  • <%= last_name %>
  • <%= full_name %>


Timeout::Error (execution expired) /usr/lib/ruby/1.8/timeout.rb:54:in `open'

Open port 25 to allow SMTP connection.



Segfoults and any other crashes

These mean that mail traffic is passing a transparent proxy server which doesn't understand the 'auth plain' option. Ask your network administrator for more info.

OpenSSL::SSL::SSLError (unknown protocol)

No solution yet...

I had this same problem and it turned out that I was using the wrong imap port, as for SSL authentication you need to use port 993 or 995.

ECONNREFUSED


SocketError (getaddrinfo: Name or service not known)

Execute (on Debian): 

apt-get install mime-construct
mime-construct --to "your@mail.com" --subject 'hi there' --string "body"

Go to /var/log/exim4/mainlog

If you see: 

2008-04-14 08:35:06 1JlOMs-0001fU-I4 <= root@GUI.cantv.net U=root P=local S=404
2008-04-14 08:35:12 1JlOMs-0001fU-I4 ** your@mail.com R=dnslookup T=remote_smtp: SMTP error from remote mail server after end of data: host gmail-smtp-in.l.google.com [64.233.185.27]:  550-5.7.1 [190.37.134
.234] The IP you're using to send mail is not authorized\n550-5.7.1 to send email directly to our servers. Please use the SMTP\n550-5.7.1 relay at your service provider instead. Learn  more at\n550 5.7.1 http:
//mail.google.com/support/bin/answer.py?answer=10336 7si13749186wrl.12

... it means you should use your provider's SMTP server to send emails.



501 Syntactically invalid HELO argument(s)

Received: 550 Access denied - Invalid HELO name (See RFC2821 4.1.1.1)


Domain is empty. Enter: localhost.localdomain


503 AUTH command used when not advertised

... no data ...

504 5.5.2 : Sender address rejected: need fully-qualified address

More info: GUI Error - Sender address rejected


Connection attempt to mail.something.com:25 failed: IO::Socket::INET: connect: No route to host

There is a problem with connecting to smtp server sometimes. Try to test with the other mail service.

Authentication to smtp.gmail.com:587 failed

Sometimes it is required to create an App Password in google account to allow send emails from MOR. Instructions can be found here

Retrieved from "https://wiki.kolmisoft.com/index.php?title=Can%27t_send_email&oldid=25728"