IVR for Calling Cards

Description

This example shows how to add an IVR before Calling Cards.

Usually it is a greeting saying, "Welcome to X Cards, thank you for using our services...."

We need to have a Calling Card Dial Plan already created to proceed (check the main guide for how to do this).

Steps

We need to take the following steps:

1. Create a Voice.
2. Upload a Sound file to this Voice (e.g. a greeting).
3. Create a Time Period in which our IVR will be active (we will make it active all the time in this example).
4. Create the IVR, which involves the following steps:
   1. Waits 2 seconds for a call to be established.
   2. Change the language/Voice to 'zn' - e.g. Chinese.
   3. Play the greeting.
   4. Transfer the call to the Calling Card Dial Plan (through DID).

Logic

The main logic of this example is the following:

• User dials into IVR Dial Plan DID (we will use 111 for this example).
• DID 111 forwards to IVR Dial Plan.
• IVR Dial Plan plays greeting.
• IVR forwards to Calling Card Dial Plan DID (we will use 222 for this example).
• DID 222 forwards to Calling Card Dial Plan.
• Calling Card Dial Plan executes with normal Calling Card logic.

Note that DID 222 is a middle DID used for inner routing. It can be fake. DID 111 should be real, so that real calls can come to it.

Video

This video demonstrates the whole setup process:

<flashow>http://wiki.kolmisoft.com/videos/ivr_for_calling_cards.swf%7Cwidth=800%7Cheight=618</flashow>

See also

• IVR system