IVR for Calling Cards

Description

This example shows how to add an IVR before Calling Cards.

Usually it is a greeting saying, "Welcome to X Cards, thank you for using our services...."

We need to have a Calling Card Dial Plan already created to proceed (check the main guide for how to do this).

Steps

We need to take the following steps:

1. Create a Voice.
2. Upload a Sound file to this Voice (e.g. a greeting).
3. Create a Time Period in which our IVR will be active (we will make it active all the time in this example).
4. Create the IVR, which involves the following steps:
   1. Waits 2 seconds for a call to be established.
   2. Change the language/Voice to 'zn' - e.g. Chinese.
   3. Play the greeting.
   4. Transfer the call to the Calling Card Dial Plan (through DID).

Logic

The main logic of this example is the following:

• User dials into IVR Dial Plan DID (we will use 111 for this example).
• DID 111 forwards to IVR Dial Plan.
• IVR Dial Plan plays greeting.
• Forwards to Calling Card Dial Plan DID (we will use 222 for this example).
• DID 222 forwards to Calling Card Dial Plan.
• Calling Card Dial Plan executes with normal Calling Card logic.

Note that DID 222 is a middle DID used for inner routing. It can be fake. DID 111 should be real, so real calls could come to it.

Video

This video demonstrates the whole setup process:

<flashow>http://wiki.kolmisoft.com/videos/ivr_for_calling_cards.swf%7Cwidth=800%7Cheight=618</flashow>

See also

• IVR system