Difference between revisions of "ASR/ACD"
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The ASR is calculated by dividing the number of successfully answered calls by the total number of calls attempted, | The ASR is calculated by dividing the number of successfully answered calls by the total number of calls attempted, | ||
known as "seizures". Since busy signals and other rejections by the called number count as call failures, the calculated ASR | which are known as "seizures". Since busy signals and other rejections by the called number count as call failures, the calculated ASR | ||
value can vary depending on user behavior. (http://www.voip-info.org/wiki/view/ASR) | value can vary depending on user behavior. (http://www.voip-info.org/wiki/view/ASR) | ||
Revision as of 02:11, 30 April 2010
ASR - Answer Seizure Ratio
The ASR is calculated by dividing the number of successfully answered calls by the total number of calls attempted, which are known as "seizures". Since busy signals and other rejections by the called number count as call failures, the calculated ASR value can vary depending on user behavior. (http://www.voip-info.org/wiki/view/ASR)
60-70% is considered a very good ASR in the VoIP world.
ACD – Average Call Duration
It is calculated by taking sum of billsec (billable seconds) of answered calls and dividing by amount of these answered calls.
