Difference between revisions of "Support"
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| 0-24h || Low || [[Image:icon_bronze_sp.png]] BRONZE || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||[[Image:icon_cross.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] | | 0-24h || Low || [[Image:icon_bronze_sp.png]] BRONZE || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||[[Image:icon_cross.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] | ||
|- | |- | ||
| | | - || All || None (with license) || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] ||[[Image:icon_cross.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] | ||
|- | |- | ||
| | | - || All || FREE || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] ||[[Image:icon_cross.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] | ||
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<nowiki>*</nowiki> FULL SERVICE - Dedicated for companies who want to transfer all MOR/ATA/IP Phones configuration, system monitoring and all VoIP related problems to Kolmisoft support team. It is same as to hire full-time employer to work with MOR and VoIP issues. | <nowiki>*</nowiki> FULL SERVICE - Dedicated for companies who want to transfer all MOR/ATA/IP Phones configuration, system monitoring and all VoIP related problems to Kolmisoft support team. It is same as to hire full-time employer to work with MOR and VoIP issues. | ||
Hours are Working hours, which are from 9.00 - 18.00 GMT+2. | |||
Revision as of 14:43, 7 October 2009
In what order tickets are solved
| Reaction time | Priority | Support Plan | Forum | Support System | IM(Skype/MSN/ICQ) | Phone | FULL SERVICE* | |
| 0-2h | High |  PLATINUM |
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| 0-2h | Medium | PLATINUM |
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| 0-2h | Low | PLATINUM |
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| 0-6h | High |  GOLD |
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| 0-6h | Medium | GOLD |
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| 0-6h | Low | GOLD |
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| 0-12h | High |  SILVER |
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| 0-12h | Medium | SILVER |
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| 0-12h | Low | SILVER |
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| 0-24h | High |  BRONZE |
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| 0-24h | Medium | BRONZE |
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| 0-24h | Low | BRONZE |
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| - | All | None (with license) | |
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| - | All | FREE | |
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* FULL SERVICE - Dedicated for companies who want to transfer all MOR/ATA/IP Phones configuration, system monitoring and all VoIP related problems to Kolmisoft support team. It is same as to hire full-time employer to work with MOR and VoIP issues.
Hours are Working hours, which are from 9.00 - 18.00 GMT+2.
