Difference between revisions of "IVR for Calling Cards"

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(New page: This example shows how to add some IVR before Calling Cards. Usually it is some greeting telling that "Welcome to X Cards, thank you for using our services...." We need to have Calling C...)
 
 
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This example shows how to add some IVR before Calling Cards.
== Description ==


Usually it is some greeting telling that "Welcome to X Cards, thank you for using our services...."
This example shows how to add an IVR for Calling Cards.


We need to have Calling Card Dial Plan already created to proceed (check main guide how to do that).
Usually it is a greeting which says: "Welcome to X Cards, thank you for using our services..."


We need to do following steps:
We need to have an already created Calling Card Dial Plan to proceed (check the main guide for how to do this).


# Create Voice
== Steps ==
# Upload Sound file to this voice (e.g. Greeting)
# Create Time Period (in which our IVR will be active, we will make it active all the time)
# Create IVR which does following steps:
## Waits 2s for call to be established
## Changes language/Voice to 'zn' - e.g. Chinese
## Plays greeting
## Transfers call to Calling Card Dial Plan (through DID)


Main logic of this example is following:
We need to take the following steps:


* User dials into IVR Dial Plan DID (we will use 111 for example)
# Create a Voice.
* DID 111 forwards to IVR Dial Plan
# Upload a Sound file to this Voice (e.g. a greeting).
* IVR Dial Plan plays greeting
# Create a Time Period in which our IVR will be active (we will make it active all the time in this example).
* Forwards to Calling Card Dial Plan DID (we will use 222 for example)
# Create the IVR. The IVR should:
* DID 222 forwards to Calling Card Dial Plan
## Wait 2 seconds for a call to be established.
* Calling Card Dial Plan executes with normal [[Calling Card logic]]
## Change the language/Voice to 'zn' - e.g. Chinese.
## Play the greeting.
## Transfer the call to the Calling Card Dial Plan (through DID).
 
== Logic ==
 
The main logic of this example is the following:
 
* User dials into IVR Dial Plan DID (we will use 111 for this example).
* DID 111 forwards to IVR Dial Plan.
* IVR Dial Plan plays greeting.
* IVR forwards to Calling Card Dial Plan DID (we will use 222 for this example).
* DID 222 forwards to Calling Card Dial Plan.
* Calling Card Dial Plan executes with normal [[Calling Card logic]].
 
Note that DID 222 is a middle DID used for inner routing. It can be fake.
DID 111 should be real, so that real calls can come to it.
 
== Video ==
 
This video demonstrates the whole setup process:
 
http://wiki.kolmisoft.com/videos/ivr_for_calling_cards.gif
 
 
<br><br>
 
=See also=
* [[IVR system]]

Latest revision as of 09:49, 29 January 2021

Description

This example shows how to add an IVR for Calling Cards.

Usually it is a greeting which says: "Welcome to X Cards, thank you for using our services..."

We need to have an already created Calling Card Dial Plan to proceed (check the main guide for how to do this).

Steps

We need to take the following steps:

  1. Create a Voice.
  2. Upload a Sound file to this Voice (e.g. a greeting).
  3. Create a Time Period in which our IVR will be active (we will make it active all the time in this example).
  4. Create the IVR. The IVR should:
    1. Wait 2 seconds for a call to be established.
    2. Change the language/Voice to 'zn' - e.g. Chinese.
    3. Play the greeting.
    4. Transfer the call to the Calling Card Dial Plan (through DID).

Logic

The main logic of this example is the following:

  • User dials into IVR Dial Plan DID (we will use 111 for this example).
  • DID 111 forwards to IVR Dial Plan.
  • IVR Dial Plan plays greeting.
  • IVR forwards to Calling Card Dial Plan DID (we will use 222 for this example).
  • DID 222 forwards to Calling Card Dial Plan.
  • Calling Card Dial Plan executes with normal Calling Card logic.

Note that DID 222 is a middle DID used for inner routing. It can be fake. DID 111 should be real, so that real calls can come to it.

Video

This video demonstrates the whole setup process:

ivr_for_calling_cards.gif




See also

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