Latest revision as of 09:15, 19 July 2016

Description

Mass SMS addon lets you send one or more sms to an array of numbers automatically. This functionality can be used in telemarketing.

Who can configure and use Mass SMS?

Only end users can create Mass SMS campaigns, actions, edit, delete them and import numbers.

Admin and reseller can check their users' campaigns and view actions, but cannot edit them.

Configuration

For user to be able to use Mass SMS, he first has to be subscribed to SMS Addon.

After you prepare Providers go to ADDONS –> SMS:

You will reach list of subscribed to SMS service Users:

Here have to subscribe User to SMS Service, just select user from dropdown and press Subscribe. If you want unsubscribe user from SMS Service click icon. Click on icon to change Users LCR or Tariff for SMS Service.

Reseller also has to have SMS Addon and SMS permission enabled.

Usage

From Admin/Reseller

Go to ADDONS -> SMS -> Mass SMS:

Here you can see the list of campaigns created by the end users. You can see the number of phone numbers imported, actions created, campaign status, profit from campaign and other information.

You can also check actions by clicking on the action icon and sms being sent by selected campaign.

From User

Go to PERSONAL MENU -> SMS -> Mass SMS:

The main window shows the user's campaigns. Here is more information and available settings that admin/reseller has:

The user can Activate or Stop the Campaign by clicking the or button near the Campaign's status.

A Campaign can only be Activated if it has free numbers AND some Actions.

So please, before activating a Campaign, import some Numbers and create Actions.

Campaigns

Add campaign allows you to add a new campaign:

The important fields here are:

Start/Stop Times – time when sms will be sent.
Device – each Campaign should be assigned to a Device in order for MOR to bill the call.
CallerID – what CallerID to put on SMS. If CallerID is not set, CallerID from SMS Provider settings will be taken in its place. If SMPP Provider will be used and CallerID is not set, CallerID from User Primary Device will be taken.

Numbers

Click on in the Numbers column to check numbers which will be dialed on campaign:

The user can import phone numbers from a CSV file. Numbers should be in correct dialing format and not duplicated.

Example of numbers file:

442012345678
442087654321
442054987123

In a new Campaign there are no numbers, so click on Import numbers from file and select the file to upload:

After uploading the file, you will see status of imported numbers:

You can delete all numbers by clicking Delete all numbers. Also you can export details by clicking Export IVR/poll results to CSV

If a number is Completed, it is possible to reactivate it (tell the system to call it again) by clicking the icon near the number.

Actions

Click in the Actions column to access the Campaign's actions:

Here user can choose actions for the campaign. There is currently one type of action for Mass SMS:

SEND SMS – the specified sms will be sent to all numbers in the campaign.

Resend all failed SMS

You can resend all failed SMS:

SMS Campaign statistics

To view the Autodialer Campaign statistics, click on the bar chart icon in the Stats column.

On the newly opened page you will be able to see the desired SMS Campaign statistics with a search filter and a visual representation of data.

@@ Line 1: / Line 1: @@
-=Description=
+<!-- Funkcionalumas nuo x4-->=Description=
 Mass SMS addon lets you send one or more sms to an array of [[SMS_Addon_Mass_SMS#Numbers | numbers]] automatically.
@@ Line 17: / Line 17: @@
 After you prepare [[SMS_Addon_-_Providers | Providers]] go to '''ADDONS –> SMS''':
 <br><br>
-[[File:sms_user_subscription_pash.png]]
+[[File:Sms_from_menu.png]]
 <br><br>
 You will reach list of subscribed to SMS service Users:
@@ Line 34: / Line 34: @@
 Go to '''ADDONS -> SMS -> Mass SMS''':
 <br><br>
 [[Image:Admin-menu-sms-mass.png]]
+<br><br>
+Here you can see the list of campaigns created by the end users. You can see the number of phone numbers imported, actions created, campaign status, profit from campaign and other information.
+<br><br>
+[[Image:mass_sms_main_admin.png]]
+<br><br>
+You can also check actions by clicking on the action [[Image:Icon_actions.png]] icon and sms being sent by selected campaign.
+<br><br>
+[[Image:admin-view-actions.png]]
 <br><br>
@@ Line 45: / Line 52: @@
 [[Image:End user menu.png]]
 <br><br>
+The main window shows the user's campaigns. Here is more information and available settings that admin/reseller has:
-<!--The main window shows the user's campaigns:
 <br><br>
-[[Image:ad1.png]]
+[[Image:user-main-mass-sms.png]]
 <br><br>
 The user can Activate or Stop the Campaign by clicking the [[Image:icon_play.png]] or [[Image:icon_stop.png]] button near the Campaign's status.
-A Campaign can only be '''Activated''' if it has free (not-called) numbers AND some Actions.
+A Campaign can only be '''Activated''' if it has free numbers AND some Actions.
 So please, before activating a Campaign, import some Numbers and create Actions.
-'''NOTE:''' Auto Dialer starts in 5 minutes, so when you are starting this add-on, you need to wait 5 minutes before it starts.
 <br><br>
 ===Campaigns===
-Auto-Dialer can be found under '''PERSONAL MENU -> Various -> Auto Dialer'''.
+[[Image:icon_add.png]] '''Add campaign''' allows you to add a new campaign:
-[[Image:icon_add.png]] '''Add new campaign''' allows you to add a new campaign:
 <br><br>
-[[Image:autodialer1.png]]
+[[Image:Mass-sms-add.png]]
 <br><br>
 The important fields here are:
-* '''Start/Stop Times''' – when calls will be made.
+* '''Start/Stop Times''' – time when sms will be sent.
-* '''Max Retries''' – how many times to retry an unsuccessful call.
-* '''Retry Time''' – how many seconds the system should wait to retry the call.
-* '''Wait Time''' – how long to wait till the call is answered. This field by default is 10 and cannot be made less. This is done in order to
-prevent annoying multiple calls from Auto Dialer to the end user if for example "Wait Time" is configured as 5 seconds.
 * '''Device''' – each Campaign should be assigned to a Device in order for MOR to bill the call.
-* '''CallerID''' - what CallerID to put on calls.
+* '''CallerID''' – what CallerID to put on SMS. If CallerID is not set, CallerID from SMS Provider settings will be taken in its place. If SMPP Provider will be used and CallerID is not set, CallerID from User Primary Device will be taken.
 <br><br>
 === Numbers  ===
 Click on [[Image:icon_list.png]] in the '''Numbers''' column to check numbers which will be dialed on campaign:
 <br><br>
-[[Image:autodialer2.png]]
+[[Image:User-main-mass-sms-import-numbers.png]]
 <br><br>
-The user can import phone numbers from a TXT file. Numbers should be in correct dialing format and not duplicated.
+The user can import phone numbers from a CSV file. Numbers should be in correct dialing format and not duplicated.
 Example of numbers file:
@@ Line 103: / Line 102: @@
 If a number is Completed, it is possible to reactivate it (tell the system to call it again) by clicking the [[Image:icon_reactivate.png]] icon near the number.
 <br><br>
 === Actions ===
 Click [[Image:icon_actions.png]] in the Actions column to access the Campaign's actions:
 <br><br>
-[[Image:autodialer5.png]]
+[[Image:User-mass-sms-actions.png]]
+<br><br>
+Here user can choose actions for the campaign.
+There is currently one type of action for Mass SMS:
+* '''SEND SMS''' – the specified sms will be sent to all numbers in the campaign.
 <br><br>
-In this window, the user programs the Actions for the Campaign:
-Types of Actions:
+===Resend all failed SMS===
+<!---This functionality is available from MOR 9--->
+You can resend all failed SMS:
+<br><br>
+[[File:Resend.png]]
+<br><br>
-* '''WAIT''' – how many seconds to wait.
+===SMS Campaign statistics===
-* '''PLAY''' – play a file.
+To view the Autodialer Campaign statistics, click on the bar chart icon in the '''Stats''' column.
-* '''IVR''' - send call to IVR. It can be used to connect to a real person and give the callee a greater choice. For example, it is possible to play an advertisement and tell the user to press '1' to talk with a real person about this advertisement or similar.
+<br><br>
-** NOTE: This action is '''only available for admin and [[Reseller_Pro_Addon|Reseller PRO]], but not for users''' (they can't have their own IVRs).
+[[File:Autodialer_Stats_icon.png]]
 <br><br>
-===Redial all failed Calls===
+On the newly opened page you will be able to see the desired SMS Campaign statistics with a search filter and a visual representation of data.
-<!---This functionality is available from MOR 9--->
-<!--You can redial all failed calls:
 <br><br>
-[[File:Autodialer_redial_all_failed_calls.png]]
+[[File:SMS campaign.png]]
 <br><br>
-==From Admin==
+<!--==From Admin==
 When Auto-Dialer (AD) is installed, Admin can find it under the  '''ADDONS –> Auto Dialer''' menu. Here he can get a view of all users' campaigns:
@@ Line 207: / Line 213: @@
 * [[I have a problem with Auto Dialer]]
 <br><br>-->
 =See also=
 * [[SMS Addon]]

Difference between revisions of "SMS Addon Mass SMS"

Latest revision as of 09:15, 19 July 2016

Contents

Description

Who can configure and use Mass SMS?

Configuration

Usage

From Admin/Reseller

From User

Campaigns

Numbers

Actions

Resend all failed SMS

SMS Campaign statistics

See also

Navigation menu

Page actions

Page actions

Personal tools

Navigation

Search

Tools