Difference between revisions of "Balance and Credit"

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= Description =
= Description =


There are two fields which describes money situation for user: balance and credit.
There are two fields that describe the money situation for the user: balance and credit.


* '''Balance''' is the amount of money you owe user.
* '''Balance''' is the amount of money you owe the user.
* '''Credit''' – how much money you allow user to be in debt before you.
* '''Credit''' is the amount of money you allow the user to be in debt to you.


Balance can be increased or decreased using [[Payments#Manual_payments | Manual Payments]]
The balance can be increased or decreased using [[Payments#Manual_payments | Manual Payments]].


These fields act and have slightly different meaning for different types of users: postpaid and prepaid:
Credit can be increased or decreased in Users' Details.
<br><br>
These fields act differently and have a slightly different meaning for postpaid and prepaid users.
<br><br>
= Postpaid users =


= Postpaid users =
Pay AFTER they get the service.


Balance – can be any value:
The balance can be any value:


* < 0 – means user owns you money for your services, he will get invoice at the end of the month and when he pays for that invoice and his balance will increase
* < 0 – the user owes you money for your services. He will get an invoice at the end of the month, and when he pays that invoice, his balance will increase.
* > 0 – user has overpaid you (you owe to user)
* > 0 – the user has overpaid you (you owe the user).
* == 0 – nobody owes nothing to anybody (this is usual when user is new or just paid his invoice and did not made a call or used other services)
* == 0 – nobody owes anything to anyone (this is usual when the user is new or has just paid his invoice and has not yet made further calls or used other services).


Credit for postpaid user can be:
Credit for a postpaid user can be:


* > 0 – that means user can make calls and use other services until he reaches credit. E.g. if his credit = 10 USD, he can make calls (and use other services) for total amount of 10 USD. At that time his balance will start at 0 and go down to -10 USD. When balance reaches -10 USD user will not be able to make any more calls.
* > 0 – the user can make calls and use other services until he reaches credit, e.g. if his credit = 10 USD, he can make calls (and use other services) to a total amount of 10 USD. His balance starts at 0 and goes down to -10 USD. When the balance reaches -10 USD, the user will not be able to make any more calls.
* == ∞ - user can make unlimited calls and use any services without any restrictions. All amounts will be included into invoice.
* == ∞ - the user can make unlimited calls and use any service without restriction. All the charges will be included in the invoice (this is risky).
<br><br>


= Prepaid users =
= Prepaid users =


Balance for prepaid users ALWAYS should be more then zero. Otherwise prepaid user will be unable to dial-out.
Pay BEFORE they get the service.
 
The balance for prepaid users should ALWAYS be more than zero. Otherwise, the prepaid user will be unable to dial-out.


Credit for prepaid users is ALWAYS zero.
Credit for prepaid users is ALWAYS zero.


Note: balance and credit are set for users – not devices. E.g. if user has several devices and his balance/credit does not allow to make any more calls – that means he will be unable to use any of his devices.
Note: balance and credit are set for users, not devices. For example, if a user has several devices and his balance/credit does not allow him to make any more calls, he will be unable to use any of his devices.
<br><br>
=See also=
 
* [[User Details]]

Latest revision as of 13:30, 30 August 2013

Description

There are two fields that describe the money situation for the user: balance and credit.

  • Balance is the amount of money you owe the user.
  • Credit is the amount of money you allow the user to be in debt to you.

The balance can be increased or decreased using Manual Payments.

Credit can be increased or decreased in Users' Details.

These fields act differently and have a slightly different meaning for postpaid and prepaid users.

Postpaid users

Pay AFTER they get the service.

The balance can be any value:

  • < 0 – the user owes you money for your services. He will get an invoice at the end of the month, and when he pays that invoice, his balance will increase.
  • > 0 – the user has overpaid you (you owe the user).
  • == 0 – nobody owes anything to anyone (this is usual when the user is new or has just paid his invoice and has not yet made further calls or used other services).

Credit for a postpaid user can be:

  • > 0 – the user can make calls and use other services until he reaches credit, e.g. if his credit = 10 USD, he can make calls (and use other services) to a total amount of 10 USD. His balance starts at 0 and goes down to -10 USD. When the balance reaches -10 USD, the user will not be able to make any more calls.
  • == ∞ - the user can make unlimited calls and use any service without restriction. All the charges will be included in the invoice (this is risky).



Prepaid users

Pay BEFORE they get the service.

The balance for prepaid users should ALWAYS be more than zero. Otherwise, the prepaid user will be unable to dial-out.

Credit for prepaid users is ALWAYS zero.

Note: balance and credit are set for users, not devices. For example, if a user has several devices and his balance/credit does not allow him to make any more calls, he will be unable to use any of his devices.

See also

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