Difference between revisions of "Alerts"
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=Description= | =Description= | ||
Alerts functionality dedicated to | Alerts functionality dedicated to take some actions about issues in your system which may cause a problem. You may block User, disable Provider, change LCR for User or simply send a notification to specified [[Alert Groups|Group]] of [[Alert Contacts|Contacts]]. | ||
You are able to follow these parameters: | You are able to follow these parameters: | ||
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* NOT ANSWERED CALLS – Sum of not answered calls (FAILED, BUSY, NO ANSWER). | * NOT ANSWERED CALLS – Sum of not answered calls (FAILED, BUSY, NO ANSWER). | ||
And it is possible to | And it is possible to make actions for these types of MOR Objects or send notification about it: | ||
* Users | * Users | ||
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* '''Ignore if Calls''' <= – indicate calls sum when system should ignore Alert if calls sum is less than written. | * '''Ignore if Calls''' <= – indicate calls sum when system should ignore Alert if calls sum is less than written. | ||
* '''Ignore if Calls''' >= – indicate calls sum when system should ignore Alert if calls sum is more than written. | * '''Ignore if Calls''' >= – indicate calls sum when system should ignore Alert if calls sum is more than written. | ||
* '''[[Alert Groups|Group to Notify]]''' – select | * '''[[Alert Groups|Group to Notify]]''' – select [[Alert Groups|Group]] of [[Alert Contacts|Contacts]] who should be informed about Alert/clear. | ||
'''Alert''' | '''Alert''' | ||
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* '''Disable Object''' – check if you want to disable selected Object on Alert. | * '''Disable Object''' – check if you want to disable selected Object on Alert. | ||
* '''LCR on Alert''' – select LCR which one should be used after Alert | * '''LCR on Alert''' – select LCR which one should be used after Alert | ||
* '''Notify On Alert via Email''' – check if you want | * '''Notify On Alert via Email''' – check if you want that specified [[Alert Groups|Group]] will receive an email notifications about Alerts. | ||
. | |||
'''Clear''' | '''Clear''' | ||
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* '''Enable Object''' – check if you want to disable selected Object on Clear. | * '''Enable Object''' – check if you want to disable selected Object on Clear. | ||
* '''LCR on Clear''' – select LCR which one should be used after Clear. | * '''LCR on Clear''' – select LCR which one should be used after Clear. | ||
* '''Notify On Clear via Email''' – check if you want | * '''Notify On Clear via Email''' – check if you want that specified [[Alert Groups|Group]] will receive an email notifications about Clear. | ||
* '''Comment''' – additional notes. | * '''Comment''' – additional notes. | ||
<br><br> | <br><br> | ||
=See also= | =See also= | ||
Revision as of 15:04, 25 July 2013
Description
Alerts functionality dedicated to take some actions about issues in your system which may cause a problem. You may block User, disable Provider, change LCR for User or simply send a notification to specified Group of Contacts.
You are able to follow these parameters:
- ASR – Answer-Seizure Ratio.
- ACD – Average Call Duration.
- PDD – Average Post Dial Delay. The time between punching in the last digit of a telephone number and receiving a ring or busy signal.
- TTC (Time to Connect)(DURATION-BILLSEC) – Average time between receiving a ring signal and answer to the call.
- BILLSEC – Sum of calls bilsec.
- TOTAL CALLS – Sum of all calls.
- ANSWERED CALLS – Sum of answered calls.
- NOT ANSWERED CALLS – Sum of not answered calls (FAILED, BUSY, NO ANSWER).
And it is possible to make actions for these types of MOR Objects or send notification about it:
- Users
- All
- Postpaid
- Prepaid
- One User
- Providers
- Devices
- Destinations
- One Destination by prefix.
- Few Destinations by prefix and % sign. Eg. 93%, 3706% and so on.
- Destinations Groups
Usage
Go to ADDONS –> Monitorings –> Alerts
Here you can see list of all created Alerts and their main information like is Alert active? When it was Raised/Cleared last time? What value was at Alert/Clear...
Click on 
Add new Alert link to create an Alert or click on 
icon to change settings of existing Alert.
General
- Object Type – select which Object you want to follow.
- Object Name – pecify name/prefix of Object.
- Parameter – choose which parameter should be followed.
- Alert Type – ABS HOUR means that data will be taken from one hour period.
- Ignore if Calls <= – indicate calls sum when system should ignore Alert if calls sum is less than written.
- Ignore if Calls >= – indicate calls sum when system should ignore Alert if calls sum is more than written.
- Group to Notify – select Group of Contacts who should be informed about Alert/clear.
Alert
- Alert if <= – indicate Parameter value when system should rise Alert if value is less than written.
- Alert if >= – indicate Parameter value when system should rise Alert if value is more than written.
- Disable Object – check if you want to disable selected Object on Alert.
- LCR on Alert – select LCR which one should be used after Alert
- Notify On Alert via Email – check if you want that specified Group will receive an email notifications about Alerts.
.
Clear
- Clear if <= – indicate Parameter value when system should Clear Alert if value is less than written.
- Clear if >= – indicate Parameter value when system should Clear Alert if value is more than written.
- Enable Object – check if you want to disable selected Object on Clear.
- LCR on Clear – select LCR which one should be used after Clear.
- Notify On Clear via Email – check if you want that specified Group will receive an email notifications about Clear.
- Comment – additional notes.
