Difference between revisions of "Subscription troubleshooting"
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1. Check current user balance | 1. Check current user balance type (postpaid/prepaid). Postpaid users are charged for last month. Prepaid users are charged for upcoming month.<br> | ||
2. For blocked users subscription is not applicable.<br> | 2. For blocked users subscription is not applicable.<br> | ||
3. If user type is prepaid check SETTINGS -> Setup -> Settings -> Various -> Do not allow prepaid user balance drop below zero if setting enabled user balance can<br> | 3. If user type is prepaid check SETTINGS -> Setup -> Settings -> Various -> Do not allow prepaid user balance drop below zero if setting enabled user balance can<br> | ||
drop below zero he is not blocked, but user can not make calls while his balance is negative.<br> | drop below zero he is not blocked, but user can not make calls while his balance is negative.<br> | ||
4. If you can not manage subscription check permissions [http://wiki.kolmisoft.com/index.php/Accountant_permissions press here]<br> | 4. If you can not manage subscription check permissions [http://wiki.kolmisoft.com/index.php/Accountant_permissions press here]<br> | ||
Latest revision as of 08:44, 18 January 2012
1. Check current user balance type (postpaid/prepaid). Postpaid users are charged for last month. Prepaid users are charged for upcoming month.
2. For blocked users subscription is not applicable.
3. If user type is prepaid check SETTINGS -> Setup -> Settings -> Various -> Do not allow prepaid user balance drop below zero if setting enabled user balance can
drop below zero he is not blocked, but user can not make calls while his balance is negative.
4. If you can not manage subscription check permissions press here
