Difference between revisions of "End IVR Type"

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These options are used  to increase Calling Card A balance with Calling Card B money:
These options are used  to increase Calling Card A balance with Calling Card B money:


5 - Topup a cards balance with another card balance with PIN .This option asks you to enter PIN number of card B.
''5 - Topup a cards balance with another card balance with PIN .''This option asks you to enter PIN number of card B.


6 - Topup a cards balance with another card balance with CLI.
''6 - Topup a cards balance with another card balance with CLI.'' When cards is authenticated by caller ID, this option asks you to enter phone number of card B.


Is authenticated by caller ID. This option asks you to enter phone number of card B.
''7 - Topup a cards balance with another card balance with NUM + PIN.'' This option asks you to enter card's number and PIN of the card B.


7 - Topup a cards balance with another card balance with NUM + PIN.
<br><br>


Is authenticated by top up card number and PIN. This option asks you to
enter  card's number and PIN of the card  B.
<br><br>
== End IVR #6 ==
== End IVR #6 ==



Revision as of 08:56, 20 August 2015

Description

This option allows to select which End IVR to use for Calling Card Dial-Plan.

End ivr type2.png




End IVR #1

This is default IVR.

When call ends or caller presses * to terminate call, he comes into this IVR.

Here he hears message: "Press 1 to dial new destination, press 2 to dial same destination, press 3 to check your balance, press 4 to use new card"

When user presses some button [1,2,3,4,5] he will be able to do such actions:

1 - Can enter new destination
2 - Can dial same old destination (redial)
3 - Can hear his balance
4 - Can enter new PIN to use new Card
5 - Topup a cards balance with another card balance

More information about card topup functionality can be found here


NOTE: This End IVR is dedicated only to Calling Card Dial plan.

In Authorization by PIN/ANI End IVR#1 options are these:

1 - Can enter new destination
2 - Can dial same old destination (redial)
3 - Can hear his balance



End IVR #2

This type of IVR allows to enter new Destination or redial old one by pressing 1#.

User can enter destination and # to dial to it, or he can enter 1# and then system will redial old destination.




End IVR #3

This IVR is just a hangup. E.g. call will end at once using this IVR and no further actions will be possible.


NOTE: This End IVR is dedicated only to Calling Card Dial plan.

In Authorization by PIN/ANI the End IVR#3 forwards Call to End IVR#1.




End IVR #4

When user presses some button [1,2,3,4] he will be able to do such actions:

1 - Can enter new destination
2 - Can dial same old destination (redial)
3 - Can enter new PIN to use new Card
4 - Topup a cards balance with another card balance




End IVR #5

Menu for Resellers mostly which is used to Topup cards for their clients.

When user presses some button [1,2,3,4,5,6,7] he will be able to do such actions:

1 - Can enter new destination
2 - Can dial same old destination (redial)
3 - Can enter new PIN to use new Card
4 - Topup a cards balance with another card balance
5 - Topup a cards balance with another card balance with PIN
6 - Topup a cards balance with another card balance with CLI
7 - Topup a cards balance with another card balance with NUM + PIN

These options are used to increase Calling Card A balance with Calling Card B money:

5 - Topup a cards balance with another card balance with PIN .This option asks you to enter PIN number of card B.

6 - Topup a cards balance with another card balance with CLI. When cards is authenticated by caller ID, this option asks you to enter phone number of card B.

7 - Topup a cards balance with another card balance with NUM + PIN. This option asks you to enter card's number and PIN of the card B.



End IVR #6

This End IVR allows the user to topup a card's balance with another card(Action #5) by pressing '*' instead of dialing a destination. After toping up the card, the user will be prompted to dial a destination again.
Once the call is terminated, the user will hear the same menu options as with End IVR #1:

When the user presses some button [1,2,3,4,5] he will be able to do such actions:

1 - Can enter new destination
2 - Can dial same old destination (redial)
3 - Can hear his balance
4 - Can enter new PIN to use new Card
5 - Topup a cards balance with another card



End IVR #7

This End IVR allows the user to control whether his calling card is authorized by pin/number or automatically by CallerID number. This is useful when users want to temporarily disable automatic authorization for security reasons.

Note: Pinless dialing should be enabled in dial plan.

When the user presses some button [1,2,3,4] he will be able to do such actions:

1 - Save CallerID number
2 - Clear saved CallerID number
3 - Can dial same old destination (redial)
4 - Can enter new destination



End IVR #8

This End IVR allows to clear saved CallerID number and change card.

When the user presses some button [1,2,3,4] he will be able to do such actions:

1 - Can enter new destination
2 - Can dial same old destination (redial)
3 - Clear saved CallerID number
4 - Can enter new PIN to use new Card



End IVR #9

End IVR #9 is very similar to End IVR #5. The difference between End IVR #9 and End IVR #5 is that End IVR #9 allows to play custom sound files in card topup.

Custom files are these:

cc_enter_pin_to_topup.wav - played when user is asked to enter pin of a card to which balance should be added. cc_enter_pin_to_take_topup.wav - played when user is asked to enter pin of a card from which balance should be deducted to primary card.

these files should be prerecorded and uploaded to /var/lib/asterisk/sounds/mor/ivr_voices/en (if language is not english, then instead of "en" there should be directory "ru" or any other language).

Also, End IVR #9 skips topup intro message.

When user presses some button [1,2,3,4,5,6,7] he will be able to do such actions:

1 - Can enter new destination
2 - Can dial same old destination (redial)
3 - Can enter new PIN to use new Card
4 - Topup a cards balance with another card balance
5 - Topup a cards balance with another card balance with PIN
6 - Topup a cards balance with another card balance with CLI
7 - Topup a cards balance with another card balance with NUM + PIN



End IVR #10

End IVR #10 is the same as IVR #1 except it does not allow to topup calling cards.

When user presses some button [1,2,3,4] he will be able to do such actions:

1 - Can enter new destination
2 - Can dial same old destination (redial)
3 - Can hear his balance
4 - Can enter new PIN to use new Card



See also