Calls per Hour

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Description

This page shows statistics of calls grouped first by days, then users, then hours and then by prefixes.

Who can access the page?

Admin and Accountant.

Usage

Go to STATISTICS –> Calls –> Calls per Hour


Calls per hour 1.png

Besides Calls date, number of Attempted Calls, Answered Calls, Duration of calls made during the specific day/user/hour/prefix, Average Retries, you can also check and ASR/ACD information.

Calls per hour 2.png

You will not see days here that has no calls.

See also

Calls from Admin and from User perspective