Difference between revisions of "Autodialer poll example"

From Kolmisoft Wiki
Jump to navigationJump to search
 
(3 intermediate revisions by 2 users not shown)
Line 1: Line 1:
This example shows how to create Autodialer poll with 3 chooses.
This example shows how to create an Autodialer poll with 3 choices.


1. We need to create IVR which will log choose of callee:
1. We need to create IVR which will log choose of callee:
Line 19: Line 19:
[[image:ad_poll_example_8.png]]
[[image:ad_poll_example_8.png]]
<br><br>
<br><br>
2. We need to create [[Auto-Dialer_Addon|Autodialer campaign]]. "IVR" [[Auto-Dialer_Addon#Actions|action]] should be chosen and newly created IVR should be selected.
2. We need to create [[Auto-Dialer_Addon|Autodialer campaign]]. "IVR" [[Auto-Dialer_Addon#Actions|action]] should be chosen and a newly created IVR should be selected.


When Autodialer configuration is completed, dialing session can be started.
When the Autodialer configuration is completed, the dialing session can be started.
<br><br>
<br><br>
3. When Autodialer completes to dial we can check Poll results.
3. When Autodialer completes dialing we can check Poll results.


To check results of Poll we need to click on "Numbers" in Autodialer campaign and click "Export call data to CSV".
To check the results of the Poll we need to click on "Numbers" in the Autodialer campaign and click "Export call data to CSV".


CSV with Poll results will be provided. File contains data of answered calls only.
CSV with Poll results will be provided. The file contains data on answered calls only.


Example of results file content:
Example of results file content:
Line 33: Line 33:
  2012-07-16 11:05:20;37061234567;2012-07-16 11:05:27;2 is pressed
  2012-07-16 11:05:20;37061234567;2012-07-16 11:05:27;2 is pressed


2012-07-16 11:05:20 - Answer time;
''2012-07-16 11:05:20'' - Answer time;


37061234567 - Number;
''37061234567'' - Number;


2012-07-16 11:05:27 - Time when action was performed;
''2012-07-16 11:05:27'' - Time when action was performed;


2 is pressed - Action description. It is specified on IVR and shows that callee pressed "2".
''2 is pressed'' - Action description. It is specified on IVR and shows that Callee pressed "2".
<br><br>
<br><br>
=See also=
* [[Auto-Dialer Addon]]

Latest revision as of 10:42, 6 April 2023

This example shows how to create an Autodialer poll with 3 choices.

1. We need to create IVR which will log choose of callee:

Ad poll example 1.png

Ad poll example 2.png

Ad poll example 3.png

Ad poll example 4.png

Ad poll example 5.png

Ad poll example 6.png

Ad poll example 7.png

Ad poll example 8.png

2. We need to create Autodialer campaign. "IVR" action should be chosen and a newly created IVR should be selected.

When the Autodialer configuration is completed, the dialing session can be started.

3. When Autodialer completes dialing we can check Poll results.

To check the results of the Poll we need to click on "Numbers" in the Autodialer campaign and click "Export call data to CSV".

CSV with Poll results will be provided. The file contains data on answered calls only.

Example of results file content:

2012-07-16 11:05:20;37061234567;2012-07-16 11:05:27;2 is pressed

2012-07-16 11:05:20 - Answer time;

37061234567 - Number;

2012-07-16 11:05:27 - Time when action was performed;

2 is pressed - Action description. It is specified on IVR and shows that Callee pressed "2".

See also