Difference between revisions of "Archived calls"
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This is done automatically every night (or any other present time) by moving 1 days calls to different table on the database. | This is done automatically every night (or any other present time) by moving 1 days calls to different table on the database. | ||
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[[File:old-calls.png]] | [[File:old-calls.png]] | ||
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Here you can see similar table to Last Calls, so you can check calls information at anytime you want. You can find more information about each field in [[Last Calls]] | Here you can see similar table to Last Calls, so you can check calls information at anytime you want. You can find more information about each field in [[Last Calls]] | ||
'''NOTE''' Simple Users cannot see Archived Calls page. | |||
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=Settings= | =Settings= | ||
Archiving options can be set in '''SETTINGS -> Setup -> Settings -> Various''' tab: | Archiving options can be set in '''SETTINGS -> Setup -> Settings -> Various''' tab: | ||
Revision as of 10:39, 15 October 2013
Description
When there are many old calls that are no longer useful, they can be archived and moved from Last Calls page to STATISTICS –> Calls –> Archived Calls.
Such house-keeping increases system stability, reliability and speed.
This is done automatically every night (or any other present time) by moving 1 days calls to different table on the database.
Here you can see similar table to Last Calls, so you can check calls information at anytime you want. You can find more information about each field in Last Calls
NOTE Simple Users cannot see Archived Calls page.
Settings
Archiving options can be set in SETTINGS -> Setup -> Settings -> Various tab:
Archive Calls older than - this is the number of days. When call is older than the number you set, it will be archived and moved to Archived Calls.
Archive Calls every day at - this is the time when Background Task takes place and calls from Last Calls are moved to Archived Calls.
Archive Calls till - if there are many old calls, it will take time to archive all of them. You may need to set the time when background task no longer proceeds and the action is done.
NOTE: you can check the completion of calls archiving process and other information in Background Tasks.
