Realtime Stats

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Realtime is used in big screens on in Call Center wallsFile:Example.jpg to show agents their current performance during the working day.

You can find Realtime in STATISTICS – Various – Realtime:


Click the Icon calls.png Most called users icon.

The Realtime window updates every 60 seconds. In it, you see all users with their stats:

Realtime stats.png


How to view user's stats in Realtime Stats

  • Add the user to a Group.
  • Go to: MANAGEMENT - <Group Name> - Member Stats.
  • Check Show in Realtime Stats.


Realtime Stats Usage

This window can be shown on a big LCD screen for Call Center agents to check their performance, as seen in this photo of a Call Center in Lithuania:


Realtime stats tv.png

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